Homeoffice Account Services Specialist bei Eridan Communications Inc

We’re Eridan — and we’re building the future of wireless.
Founded in 2013, Eridan is a fast-growing startup changing the way the world connects. Our technology powers more efficient, secure, and flexible communication systems — and we’re just getting started. We’re a mission-driven team that values clear focus, smart collaboration, and real impact.

We’re looking for an Account Services Specialist to join our fully remote team and help us keep things running smoothly for our customers. If you're organized, people-savvy, and thrive in a fast-paced environment, we’d love to meet you.

What You’ll Do

• Be a primary point of contact for client accounts, making sure they’re supported and informed

• Help onboard new customers and coordinate with internal teams to deliver what’s promised

• Track timelines, deliverables, and help keep projects moving forward

• Keep client records up to date and organized in our CRM

• Prepare reports, documentation, and updates as needed

• Flag and follow up on any issues — and help improve how we do things along the way

What We’re Looking For

• At least 1 year of experience in account services, customer success, or a similar support role

• Excellent communication skills — written, verbal, and interpersonal

• Highly organized, detail-oriented, and able to juggle multiple priorities

• Comfortable working independently in a remote team environment

• Familiar with tools like Salesforce, Google Workspace, and Slack (or quick to learn)

• A positive attitude and a team-first mindset

What We Offer

• $26–$32 per hour, based on experience

• Fully remote role (U.S.-based)

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• A supportive, mission-driven culture with room to grow