Hybrid Assistant Call Center Sales Lead bei Lytegen

Lytegen, a leading solar sales company committed to promoting clean energy solutions for homes is seeking an experienced Call Center Sales Leads to oversee daily operations of our high-performance remote call center. This role requires hands-on management, strategic thinking, and strong leadership to drive results through appointment setting, customer service, and team development.

Responsibilities:

• Manage, coach, and develop a team of remote call center representatives
• Monitor KPIs, daily performance, and appointment-setting metrics
• Oversee scheduling, attendance, and real-time floor support
• Implement performance improvement plans and training programs
• Handle escalations and ensure excellent customer interactions
• Collaborate with sales and operations teams to meet weekly targets

Requirements

• 2+ years supervisory experience required
• Proven ability to manage remote teams and drive performance
• Experience in outbound sales, appointment setting, and customer service
• Strong communication, leadership, and problem-solving skills
• Tech-savvy; able to use CRMs, dialers, and remote management tools
• Monday - Friday 11:00 am to 8:00 pm. Optional overtime on weekends
• Must be able to work in Sacramento, CA as this is an onsite in office role

Benefits

• Full-Time Hours
• Access to group insurance plans (indemnity, dental, disability, life, etc.)
• Snacks and refreshments provided
• Training and career development coaching

$25 an hour plus Commissions. After 60-90 days there will be a re-evaluation for a pay increase depending on performance.