Hybrid Application Support Analyst bei None

Job Duties and Responsibilities (Essential Job Functions)

Common job activities are listed below; actual position responsibilities may vary.  Refer to your manager or human resources for specific duties and performance expectations.

 Maintains enterprise application systems in production and provides support for enterprise initiatives and projects. (35-40%)

• Provide quick resolutions to application issues, driving stability, efficiency and effectiveness improvements to help the business succeed.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against defined service levels.
• Support and implement system changes and upgrades across a variety of applications.
• Active involvement in support of enterprise application projects.
• Maintain systems by analyzing and resolving issues, implementing system modifications, and running regular updates.
• Coordinate and/or participate in system testing to ensure successful implementation of new and enhanced enterprise applications. 

•  Provide technical and business support for users of HSoA, the shared success center, local technology functions and other shared tenants. (30-35%)

• Monitor enterprise ITSM tool for application support requests and work tickets to completion within specified service level timelines.
• Work with user groups to answer questions, assess user needs and recommend changes to the automated systems. 
• Assist user groups by answering questions, troubleshooting problems, assessing needs, training and recommending and facilitating changes to automated systems. 

• Ensures essential procedures are followed and helps to define operating standards and processes. Develop and maintain technical support documentation. (5-10%)
• Participate in projects by preparing, communicating and presenting analysis, specifications and documentation to support project initiatives. (5-10%)
• Perform any additional responsibilities as requested or assigned. (0-5%)

Performance Expectations

 Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.

• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

 Education:

• Bachelor’s degree in business or computer science; or equivalent related work experience.

Experience:

• 3+ years of related information technology experience, including experience gathering requirements and writing specifications.
• Prior experience with Oracle systems preferred.

Knowledge and Skills:

• Proficient in the use of Microsoft Office, Windows operating environment, and relational database environments.
• Working knowledge of software development methodologies and specialized analysis, design and testing tools.
• Excellent oral and written communication skills.  Highly effective interpersonal skills and customer relationship skills.
• Effective analytical and problem solving skills.
• Ability to prioritize and handle multiple projects concurrently.
• Ability to be self-directed and self-motivated.
• Gathering requirements and writing specifications.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• Occasional travel and/or driving to offsite locations may be required.
• Work outside of core business hours required one or two nights a week, and flexibility to perform other after hours work as needed.
• Ability to learn ITIL processes and obtain certification.

Wage:   $32.69 - $39.42 hourly; actual wage is based upon education and experience.

Benefits:   Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Location: This position is open to remote work hiring within the U.S. mainland, or if the candidate is local to the Eden Prairie, MN home office, will be on-site at this location with work from home flexibility.

Equal Opportunity Employer