Hybrid Bilingual Adoptions Associate - Animal Shelter bei Humane Colorado

Description

Are you compassionate about animals and have a desire to speak for those who cannot? For over 115 years, Humane Colorado has been working to end pet homelessness and animal suffering by providing a strong and steadfast voice for those who cannot speak for themselves. As the largest community-based animal welfare organization in the region, we care for more than 20,000 homeless pets and horses each year at our four facilities and are a national model in animal welfare. If you work well with people too, join our team and help us provide that voice. 

Purpose of Position: Provide assistance and adoption counseling to shelter patrons.  

Responsibilities

• Deliver high-level customer service to the organization’s patrons. 
• Meet with potential adopters to gather and give information to assist in the process of adopting an animal. 
• Review and complete adoption paperwork. 
• Perform data entry to update animal records. 
• Handle and move animals and facilitate the interaction between animals and patrons. 
• Provide food, water and care for animals, including at least 2 holiday Animal Care shifts per calendar year.
• Clean and maintain adoption counsel rooms and areas.
• Contribute to and lead initiatives to improve processes and procedures.
• Act as a resource for volunteers by answering questions, providing training and coaching in the moment, and addressing concerns.
• Perform euthanasia and related tasks.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and Humane Colorado business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources.

Organizational Core Competencies

• Job Knowledge
• Productivity / Efficiency
• Quality / Excellence
• Adapting to Change
• Dependability and Integrity
• People Care

Position Core Competencies

• Communication 
• Analytical Thinking
• Conflict Management

Supervisory or Managerial Responsibility

• Volunteers

Travel

• This position may require travel to other work sites.

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• Flexible spending accounts
• Life and Short-Term Disability Insurance
• Paid Time Off (PTO)
• Paid Sick Time
• Holiday Pay
• Discounted Pet Insurance
• Employee Discounts
• Sabbatical
• 401(k)
• And more!

Compensation: $20.90 - $20.90 per hour + $1 per hour language differential (starting pay commensurate with market, experience, and equity)   

Work Conditions and Physical Requirements

Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Physical efforts require constant bending, stooping, standing, climbing stairs, and walking. Frequent lifting of animals and objects with reasonable accommodation.   

Requirements

Required

• Education: High school diploma or equivalent
• Bilingual in English & Spanish

Desired

• Experience providing high level of customer service
• Experience working with and handling animals in a shelter or similar environment
• General knowledge of companion animal breeds and animal welfare
• Valid driver's license with insurable driving record
• Excellent interpersonal communication skills
• Ability to effectively communicate and work within a team environment
• Proficiency in Microsoft Office programs
• High attention to detail