Hybrid Lead Provider - Nurse Practitioner or Physician Assistant bei Food Allergy Institute

Job Title: Lead Provider (Pod Lead)

About Us:

Founded in 2015, the Food Allergy Institute (FAI) is a cutting-edge research and clinical care center revolutionizing food allergy treatment among the pediatric population. Our Tolerance Induction Program™ is the first of its kind, bringing patients to the point where they can eat whatever they want, whenever they want, without having to worry about any kind of reaction. The success of FAI is built on years of development involving proprietary biomarkers, data analytics and modeling systems which allow unique patient specific therapy to be deployed in the clinic setting and at home safely.

Why Join FAI?

The Food Allergy Institute (FAI) is home to innovative thinkers, problem solvers, and passionate leaders who are transforming the world of food allergy treatment. Our work is life-changing for patients and their families, and every member of our team plays a vital role in supporting our mission. With over 180 employees, Our diverse team includes Physicians in the specialties of Pediatrics, Pulmonary, Allergy & Immunology, Emergency Medicine, as well as Nurse Practitioners, Physicians Assistants, and a PhD level research team. In the food allergy world, the growth of FAI is unique in reflecting the effectiveness of its treatment approach and the supportive environment fostered by its team of professionals. 

At FAI, you'll be part of a team dedicated to making a real impact. We provide access to cutting-edge technology, offer competitive salaries, comprehensive benefits, and endless opportunities for professional development and career growth. Join us in transforming food allergy care and be inspired to make a difference.

Employee Benefits

We offer a comprehensive benefits package, including competitive salary, 401(k) with employer match, medical, dental, and vision insurance, generous paid time off, company-paid holidays, and sponsored employee events. We are also committed to your professional development with individualized training and career growth opportunities.

Who are we looking for?
We are currently seeking a compassionate Lead Provider (Pod Lead) to join our dynamic team. The Pod Lead is responsible for representing the mission of the Food Allergy Institute (FAI) through direct and indirect patient care by utilizing innovative approaches and cutting-edge AI technology. They are responsible for providing leadership to their assigned team of Providers, LVN’s, MA’s and support staff.  They are responsible for oversight and management of reactions and complex patient care and proper escalation of those cases and will be responsible for proper documentation, execution of office visits, chart preparation, prescriptions, orders and administrative duties. They are responsible for oversight of patients progression through TIP and early identification of patients that are outside of normal follow up range.  Pod leads recognize and initiate quality improvement projects independently.  Depending on Clinic needs, Pod Lead Providers schedules encompass Tier II provider tasks (education and training of new colleagues, patient treatment plan determinations, quality improvement, or patient communications) as well as aiding in candidate hiring process, running team meetings, and patient and process management. 

Duties and Responsibilities:

Patient Care

• Complete all assigned patient visit preparation and clarifications accurately and timely according to the prep schedule Act as backup provider to ensure patient appointments are fulfilled appropriately.

• Complete treatment determinations for patient plans in a timely manner and escalation cases to Dr. Randhawa for review

• Demonstrate accurate preparation of charts

• Demonstrate and maintain a strong understanding of Challenge Visits

• Maintain a physical presence in the clinic during clinic hours

• Be available to serve as back up in emergency situations

• Manage and stabilize grade 1, 2, 3 reactions

• Answer, triage and escalate questions, concerns, and reactions

• Demonstrate strong understanding TIP and provide TIP based education

• Ensure they are keeping up with up to date TIP information and protocols

On-Call Coverage

• Collaborate with Pod Leads to ensure necessary follow up

• Collaborate with Escalation leads/ Logistics MD to ensure necessary follow up

• Complete escalation case write ups and present during daily Escalation Rounds; complete follow ups/resolution to patient cases presented

• Answer, triage and escalate questions, concerns, and reactions

• Act as back up for the provider on call or call assist/call support as needed.

• All calls require physical presence in the Call Center from 8am to 5pm, excluding weekends

• Manage and stabilize grade 1, 2, 3 reactions

Patient Ownership

• Demonstrate increased level of ownership over patient follow up and clinical concerns

• Demonstrate ownership over the patient journey and life cycle and coordination of resolution of patient struggles

• Demonstrate strong critical thinking and solutions for complex patient cases

• Participate in delegated tasks from patient success platform and patient progress tracking

 Leadership

• Develop and maintain strong rapport with patients and employees of the clinic

• Demonstrates the desire to lead process improvement

• Take ownership and personal accountability

• Demonstrate flexibility and willingness to contribute towards a common goal

• Identify a dedicated focus area for improvement and lead projects in this focus area

• Serve as a resource for other providers

• Organize and lead weekly team meetings

• Organize and participate quarterly mock codes

• Organize and participate in provider educational process through development of problem-based learning, didactic skills

• Provide direction on all projects within the pod

• Show strong level of investment in the patient and pod’s success and all employee’s success

• Understand and implement new pathways and protocols as needed

• Support the education and onboarding of new providers in clinic and on call

• Reference and utilize educational materials for self-guided learning and development

• Develop clinical decision-making skills and problem solving for complex patient cases

• Manage escalations and participate in Patient Success within pod including plans, follow up phone calls, documentation, and follow up management

• Demonstrate ownership of the patient journey and life cycle and coordination of resolution of patient struggle

• Participate in candidate shadowing opportunities (also applies to shadows from other departments)

• Interviewing/Training/onboarding of new providers

Excellence

• Provide excellent customer service through effective communication and collaboration with all patients, visitors, and employees

• Provide accurate information to patient families with regards to individualized plans and current condition

• Treat all patients and parents with respect and strive to connect them to resources to resolve their questions

• Lead a positive working relationship with staff and patients

• Quickly adapt and integrate practice changes as needed

• Function on all platforms and technology systems associated with the job

• Integrate constructive feedback from leaders and peers

• Provide clear hand off to colleagues with accurate information on patient status

• Promptly address employee performance concerns with Lead Provider

• Foster an environment for learning and continued improvement

• Completes Onboarding & Education or Quality, Safety & Reconciliation initiative as outlined for Provider III 

• Other duties as assigned.

Qualifications:

• Graduate of an accredited Nurse Practitioner or Physician Assistant School

• Current California NP and RN or PA License

• National Provider Identification Number (NPI)

• PA or NP Certifications, preferred

• BLS and PALS Certification 

• Familiarity with medications and dosages, knowledge on how to draw medications/reconstitution, and IV placement required.

• Proficiency with office software applications, such as Microsoft Office and Google Suite, and previous EMR experience

• Team mentality and positive working attitude       

• Strong verbal/written communication skills

• Excellent interpersonal and customer service skills

• Ability to work in a fast-paced environment that requires strong multi-tasking skills.

• Excellent organizational skills and attention to detail 

• Interest in travel to affiliate clinics as additional support
  

Physical requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to walk between multiple office locations that include the use of stairs (elevator is only available in some instances).

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Direct reports:
 N/A

 The company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The company is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.