Head of Account Management (Business Applications / Dynamics 365)
Shares + Unlimited "Paid" Leave + Bonus
Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.
With a robust team of over 170 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Finalist for Microsoft Partner of the Year for Dynamics Business Central.
We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.
Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.
We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.
Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.
Role Overview:
As the Head of Accounts, you will lead and manage the account management team, driving client satisfaction, retention, and growth. You will be responsible for developing and implementing strategies to enhance client relationships, ensuring that our services meet their needs and expectations. Your role will involve strategic planning, team leadership, and hands-on involvement in high-profile client engagements.
What skills and working characteristics should this person have?
Experience: Proven experience in account management or a related role, with a strong track record of success.
Leadership: Demonstrated leadership and people management skills, with the ability to inspire and motivate a team.
Client Focus: Strong customer service orientation, with a focus on understanding and meeting client needs.
Communication Skills: Excellent verbal and written communication skills, with the ability to present complex ideas clearly and persuasively.
Analytical Skills: Ability to analyse market trends, customer data, and performance metrics to inform account management strategies.
Problem-Solving: Strong problem-solving skills, with the ability to address challenges proactively and creatively.
Collaboration: Ability to work collaboratively with cross-functional teams to achieve common goals.
Results-Driven: A strong focus on achieving targets and driving business growth.
Negotiation Skills: Skilled in contract negotiations and managing client expectations.
As a Head of Account Management, you’ll be responsible for:
Team Leadership: Manage and mentor the account management team, fostering a collaborative and high-performance work environment.
Client Relationship Management: Develop and maintain strong relationships with key clients, acting as the primary point of contact for escalations and strategic discussions.
Strategic Planning: Develop and implement account management strategies that align with business goals and drive client retention and growth.
Client Satisfaction: Ensure high levels of client satisfaction by understanding their needs, addressing concerns, and delivering exceptional service.
Performance Metrics: Monitor and report on account management performance metrics, making data-driven decisions to improve processes and outcomes.
Collaboration: Work closely with sales, marketing, and delivery teams to ensure alignment and a seamless client experience.
Market Insights: Stay up-to-date with industry trends, competitor offerings, and emerging technologies to inform account management strategies.
Revenue Growth: Identify opportunities for upselling and cross-selling, working with the sales team to drive revenue growth.
Contract Management: Oversee contract renewals and negotiations, ensuring favourable terms for both the client and the company.
Thought Leadership: Provide thought leadership and contribute to the development of marketing content, including whitepapers, case studies, and presentations.
Like the rest of the Infinity team, you'll benefit from:
The opportunity to work for one of the leading Microsoft Cloud Solution Partners in the UK.
Work in a great culture, highly ambitious, collaborative, humble and we pride ourselves in making others look cool be it our colleagues or clients.
Benefits include Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares, Electric Car Scheme and Flexible Working.
A newly renovated office with a break-out area, decent coffee, and a pool table.
Weekly company events (Think Bigger Friday with Drinks) and quarterly social events with your teams and company-wide affairs including our very own ‘Illuminate’ Annual Awards Gala, Christmas Party, and summer fun. These are not obligatory but there are very few of us who don’t want to be part of the fun and we include your partners too.
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