Hybrid Sr. Mobility Servicing Associate, Equipment Portfolio bei None

%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal;%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3EWhat to Expect%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal;%22%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3EThe Sr. Mobility Servicing Associate, Equipment Portfolio is responsible for the post-booking activities of the Signage Lease and Commercial Equipment portfolio, including servicing, facilitating contract modifications, rescheduling and lease assumption, collections and end-of-term processing ensuring a seamless customer experience throughout the lifecycle of the lease and loan. As a dedicated point of contact for customers, this role plays a key part in maintaining exceptional service standards while working to both retain and grow the Signage Lease and Commercial Equipment Finance portfolio through proactive relationship management and high levels of customer satisfaction.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal;%22%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal;%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3EWhat You Will Do%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22text-indent: -.25in; line-height: normal; mso-list: l2 level1 lfo1; margin: 0in 0in 0in .25in;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: Arial;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E1.%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3ECommercial Equipment Financing Customer Service%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cul style=%22margin-top: 0in;%22 type=%22disc%22%3E%0A%3Cli class=%22MsoNormal%22 style=%22margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo2;%22%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3EWork with OEM, vendor and customers to support all financial services matters related to Signage Lease and Commercial Equipment Finance customer, including facilitation of contract modification, reschedules and lease assumption.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo2;%22%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3EReview Signage Lease and Commercial Equipment Finance accounts for payment errors, any signs of fraud, or other issues and work with various departments and stakeholders to resolve the issues. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo2;%22%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3EHandle inbound and outbound Signage Lease and Commercial Equipment Finance customer service calls, and assist the customers on day-to-day account management, including statements, payments, insurance or any other account issues.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo2;%22%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3EDocument all issues and generate reports for management.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22 style=%22line-height: normal; margin: 0in 0in 0in .75in;%22%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3EParticipate in regular month-end reconciliation activities and assist Accounting and Tax teams with timely month-end reports, resolving issues, and supporting ad hoc issues.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22line-height: normal; margin: 0in 0in 0in .75in;%22%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22mso-add-space: auto; text-indent: -.25in; line-height: normal; mso-list: l2 level1 lfo1; margin: 0in 0in 0in .25in;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: Arial;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E2.%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3ECommercial Equipment Portfolio Collections%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-bottom: 0in; mso-add-space: auto; text-indent: -.25in; line-height: normal; mso-list: l1 level1 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 10.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3EManage the health of the portfolio of Signage Lease and Commercial Equipment Finance, by taking proactive actions to prevent delinquency and timely collections. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin-bottom: 0in; mso-add-space: auto; text-indent: -.25in; line-height: normal; mso-list: l1 level1 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 10.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3EPerform collections duties including payment reconciliation, delinquency queue management, customer outreach, payment negotiation, inbound call management, customer information maintenance, account recovery and resolution.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cul style=%22margin-top: 0in;%22 type=%22disc%22%3E%0A%3Cli class=%22MsoNormal%22 style=%22margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo2;%22%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3EParticipate in process and system upgrade requirement sessions and contribute to improving the collections efficiencies.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin-bottom: 0in; mso-add-space: auto; line-height: normal;%22%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-add-space: auto; text-indent: -.25in; line-height: normal; mso-list: l2 level1 lfo1; margin: 0in 0in 0in .25in;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: Arial;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E3.%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3EManage Commercial Equipment Email and Voicemail Inboxes%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-bottom: 0in; mso-add-space: auto; text-indent: -.25in; line-height: normal; mso-list: l1 level1 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 10.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3ERespond to emails to the Signage Lease and Commercial Equipment Finance inbox within 24 hours.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-bottom: 0in; mso-add-space: auto; text-indent: -.25in; line-height: normal; mso-list: l1 level1 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 10.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3ERespond to voicemails within 4 hours of receiving or by next business day if received after business is closed.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-bottom: 0in; mso-add-space: auto; line-height: normal;%22%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-add-space: auto; text-indent: -.25in; line-height: normal; mso-list: l2 level1 lfo1; margin: 0in 0in 0in .25in;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: Arial;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E4.%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3ESignage Lease and Commercial Finance Asset Management Support%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-add-space: auto; text-align: justify; line-height: 115%; mso-layout-grid-align: none; text-autospace: none; margin: 0in 0in 10.0pt .25in;%22%3E%3Cspan style=%22font-size: 9.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin-bottom: 0in; mso-add-space: auto; text-indent: -.25in; line-height: normal; mso-list: l1 level1 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 10.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 10.0pt; font-family: %27Arial%27,sans-serif;%22%3EWork with OEM, Dealer and 3rd party vendors to manage asset updates, changes or damage replacements.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 10.0pt; line-height: 107%; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;%22%3EWork with underwriting, legal, 3rd party vendor and OEM on process of contract amendments and contract assumption for the customers%3C/span%3E%3C/p%3E

What You Will Bring

·       Minimum 4- 6 years related financial services including commercial financing.

·       Knowledge of Daybreak, KSIOP, CRM, and/or ALFA preferred.

·       Background in auto finance or dealer finance services a plus.

·       Bachelor’s degree or equivalent work experience.

·       Strong communication skills to effectively interact with all levels of internal and external stakeholders.

·       Strong relationship management skills to build and maintain relationships and work with 3rd party vendors.

·       Ability to restructure a contract with Legal department and facilitate rescheduling or lease assumption.

·       Proven track record with delivering seamless customer experiences.

·       Ability to thrive in a performance coaching environment.

·       Effectively work in a team environment.

·       Strong customer service and telephone skills.

·       Strong negotiation skills to negotiate mutually beneficial arrangements with a customer

·       Follow workflow processes for all assigned job duties.

·       Strong problem solving and analytical skills.

·       Strong PC navigation skills, including knowledge of Windows operating environment.

 

Work Environment

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

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