Hybrid Director of Retail, Boston Bruins bei Delaware North

Overview:

Boston Bruins is hiring a full-time Director of Retail to join our team at TD Garden in Boston, Massachusetts. As the Director of Retail, you will be responsible for overseeing the Boston retail strategy and operations, including direct oversight of the ProShop. If you are a leader dedicated to service excellence and seek a culture of bringing company values to life, apply today.   

Additional Details:

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Unit Description:

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Responsibilities:

• Develop and execute the Bruins’ retail strategy, including merchandise planning, buying, inventory management, and vendor sourcing to optimize financial performance 
• Oversee daily operations and staffing for the ProShop, including gameday store management, financial reporting, budgeting, and third-party logistics coordination 
• Lead product mix planning, open-to-buy processes, and in-store merchandising in partnership with brand and digital marketing teams to drive awareness and customer loyalty 
• Ensure exceptional guest service across in-store and online channels, manage team member hiring and training, and maintain compliance with union agreements 
• Implement new retail technologies and stay current with industry trends to enhance guest experience and operational efficiency 

Qualifications:

• Minimum of 10 years of experience in retail management, including 7 years managing a team, 5 years of retail or store operations management, and 5 years overseeing merchandise buying; experience in the sports industry is highly preferred 
• Experience with direct financial accountability, including P&L responsibility, inventory management and merchandise planning is required; experience buying licensed product preferred 
• Extensive retail marketing and brand management experience, as well as product development experience preferred 
• Expertise in Microsoft Office Suite and Netsuite POS or similar is required 
• Ability to work a non-standard, event-driven schedule which includes days, nights, weekends and holidays 

Jetzt bewerben