Hybrid Crisis Prevention Specialist bei JWCH Institute, Inc.

Position Purpose: Under direction of the Director of Safety and Security, the Crisis Prevention Officer provides safety and security support for the Wesley Center for Community Health. 

Principal Responsibilities: Performs job functions as prescribed by established policies and procedures within defined scope of education, training and responsibilities

1. Responsible for providing a safe and secure environment, fostering an optimal living environment and acting as a deterrent to unsafe or poor behavior by patrolling the units.   
2. Must be able to work extended shifts when emergency situations warrant. 
3. On occasion will need to work an additional 4 hours after regular shift or 4 hours before the regular shift if situation warrants. 
4. Flexibility to adjust with a multiple schedule change, shift change, and days off. Work schedule is subject to change periodically based on the number of security officers.
5. Maintains the security of confidential documents.
6. Work in various environments including adverse outdoor conditions such as cold, rain or heat. 
7. Must be able to work in all areas, spaces, and grounds in and surrounding the medical center. 
8. Performs internal/external patrols of the medical center and campus buildings.
9. Performs other clerical duties
10. Administrative tasks
11. Assist clients in walkers and wheel chairs if needed. 
12. Provides escort services and protect the safety of others.
13. Answer phones and sign clients in/out of building when needed
14. Coordinate for deliveries, and U.S. Mail

Maintains confidentiality at all times.

1. Discusses any patient information only with appropriate personnel when related to the care being provided,
2. Maintains confidentiality for all documents that contain patient identifier information,
3. Observes and respects confidentiality of information in regards to fellow employees.

Responsibility and accountability for adherence to organizational and department standards and policy.

1. Observes department guidelines concerning absences and reports absences in accordance with departmental procedures,
2. Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor,
3. Observes department guidelines to conduct personal business during breaks and lunch hour,
4. Projects a positive professional image and adheres to organizational dress code.
5. Maintain DAR reporting and other reports for security
6. Participates in assigned staff and other meetings, and in-service training meetings
7. Performs other duties and tasks as may be required or assigned.

Physical Demands: May include but is not limited to standing or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Climbing stairs, ramps, or ladders occasionally during shift.  The Candidate must be able to kneel, squat, bend for any duration of time and run if needed. Occasionally bend/twist at waist/knees/neck to perform various duties, including lift or carry up to 80 lbs. Constant use of hands, arms and fingers in reaching, handling, grasping while using radio, phone, notepad, writing reports and other administrative tasks. Performs other duties and tasks as may be required or assigned.

Team Work and Interpersonal Skills: Speak effectively with staff, other agencies, and the general public. Assist with client translations as needed. Direct communication with clients and patients as well as demonstrates courtesy, mutual respect and compassion in dealing with others. Initiates and presents positive solutions to problems. Demonstrates effective working relations and works effectively as part of the team to facilitate the organization’s ability to meet goals and objectives, and a willingness to accommodate requirements or changing priorities in the workplace.

Requirements:

1. Minimum high school diploma or equivalency
2. Two years’ experience in security or customer service environment
3. Ability to assist with the collection of patient’s valuables.
4. Experience handling confidential documents and detail-oriented.
5. Ability to use data base program of agency and working knowledge of word processing (Microsoft Word) and spreadsheet programs.
6. Ability to communicate clearly verbally and in writing
7. Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel, general public and patients in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
8. Must be able to frequently prepare reports and logs in a neat and legible manner.
9. Assisting with emergency and behavioral health personnel with aggressive patient situations.

Employee Benefits: JWCH Institute, Inc., offers competitive salaries for all positions. Employees working 30 hours per week or more are provided a monthly allowance which can be used towards medical, dental, vision, and life insurance premiums. The agency offers sick leave and vacation accrual, 11 paid holidays, jury duty pay, mileage reimbursement, employee parking, direct deposit, credit union, and an employee assistance program. In addition JWCH offers a 401(k) Profit Sharing plan to employees who work a minimum of 1,000 hours per fiscal year. 

Wesley Health Centers, JWCH Institute is an Equal Opportunity Employer.