Hybrid Case Manager - The Crib bei The Night Ministry

Join The Night Ministry as a Case Manager – The Crib
Provide supportive, youth-centered case management in a safe and affirming overnight shelter.

About The Night Ministry

The Night Ministry is a Chicago-based nonprofit that provides human connection, housing, and health care to individuals struggling with housing stability or poverty. Our work is centered around two core service areas: Outreach & Healthcare and Youth Housing.

Through our Outreach & Health programs, we meet people where they are, on CTA platforms, in encampments, at libraries, and across city neighborhoods; offering consistent, compassionate care and vital health services.

Our Youth Housing programs provide shelter and supportive services to young adults, helping them build stability and work toward their goals in safe, affirming environments. With a history rooted in dignity, inclusion, and trust, The Night Ministry is committed to walking alongside those we serve with empathy and respect.

If you're passionate about creating meaningful change through relationship-building and practical support, we'd love to meet you.

What You'll Do

You'll work directly with young adults to assess needs, create individual case plans, and connect them with appropriate services. You'll also contribute to the overall program environment, offering group facilitation, supporting de-escalation, and helping maintain a consistent, trauma-informed space.

Key responsibilities include:

• Providing case management and referrals for all residents of The Crib, with regular in-person engagement during overnight hours.

• Developing individualized case plans and supporting youth in addressing both short- and long-term goals.

• Maintaining up-to-date case notes and completing timely data entry in systems like Efforts to Outcomes (ETO) and HMIS.

• Leading or supporting age-appropriate support groups and life skills workshops.

• Managing an active caseload while staying aligned with all contractual and grant expectations.

• Supporting conflict resolution and responding to crises in a trauma-informed, restorative manner.

• Accompanying youth to off-site appointments and helping them navigate public systems and service referrals.

• Participating in internal team debriefs, case reviews, and agency-wide trainings.

• Representing The Crib during audits and compliance reviews in collaboration with program leadership.

What We're Looking For

You're someone who connects well with youth, maintains strong boundaries, and believes in meeting people where they are. You thrive in fast-paced environments, maintain calm under pressure, and are deeply committed to equity and access.

Qualifications:

• Bachelor's degree in social services or related field required.

• Prior case management experience preferred, particularly with at-risk youth.

• Knowledge of trauma-informed care, harm reduction, and LGBTQIA+ cultural competence.

• Experience facilitating life skills groups, de-escalation, and restorative conflict resolution.

• Strong verbal and written communication skills.

• Must be comfortable working evening and overnight shifts.

• Valid driver's license and proof of insurability required.

• Must meet DCFS background and health clearance requirements.

Bonus if you:

• Are bilingual in Spanish and English.

Why Work With Us

• Be part of a mission-driven team making an immediate difference in people's lives.

• Thrive in a collaborative, inclusive environment that values your experience and perspective.

• Gain meaningful connections through your work while advocating for equity and access across Chicago.

Apply Today

Even if you don't meet every qualification, we encourage you to apply. We value diverse experiences-including lived experience-and are committed to building a team that reflects the communities we serve.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls. The employee is regularly required to talk or listen.

Work Environment:
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate but may vary at the different locations required in this job.

The Night Ministry is an Equal Opportunities Employer.

Clear DCFS background check and health clearance.