Hybrid Customer Experience Analyst bei EF Education First
EF Education First · Buenos Aires, Argentinien · Hybrid
- Junior
- Optionales Büro in Buenos Aires
- Collect payments from customers and ensure accuracy and timeliness.
- Assist customers with various payment methods and address any payment-related concerns or issues.
- Communicate with customers to provide detailed information about the next steps after purchasing a language course.
- Guide customers through the required documentation, such as visa applications, medical forms, and insurance requirements.
- Ensure customers have a clear understanding of the pre-departure process, including necessary preparations and timelines.
- Collaborate with customers to gather required visa documents and information.
- Assist customers in completing visa applications accurately and efficiently.
- Coordinate with customers to confirm travel arrangements, including flights, accommodation, and airport transfers.
- Ensure all necessary travel documents are provided to customers in a timely manner.
- Address any concerns or changes in travel plans, such as rescheduling or cancellations.
- Establish and maintain regular communication channels with our schools abroad.
- Act as a point of contact for customers during emergency situations or unexpected situations.
- Collaborate with relevant parties to ensure the safety and well-being of our students abroad.
- Provide timely updates and guidance to customers in crisis situations.
- Proactively follow up with customers to ensure their satisfaction with the entire post-sales process.
- Address any concerns or complaints promptly and effectively, striving for resolution and customer retention.
- Continuously seek feedback from customers to identify areas for improvement and enhance the overall customer experience.
- Bachelor’s degree in international relations, Administration, Tourism and related fields.
- Knowledge in relevant software and customer relationship management (CRM) tools.
- Proficiency in English (additional language skills are a plus).
- Ability to manage Office Package
- Previous experience in a customer service role, preferably in a post-sales capacity.
- International experience is a plus.
- Familiarity with international travel procedures, visa processes.
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