Hybrid Meeting and Event Planner bei Shooting Star Casino

DUTIES & RESPONSIBILITIES
Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers.
Our Star Service expectations include being:
• WELCOMING – Make every person feel invited and accepted
• PROACTIVE – Anticipate Guest needs
• UNIQUE – Create a one-of-a-kind experience at every opportunity
• RESOURCEFUL – Resolve the need
• COMPLETE – Take care and close

Coordinates customer contact and meeting information to include.
• Organization of necessary details to complete the Banquet Event Order.
• Entering customer and contact information into the Event Management Software Program.
• Return customer calls regarding contract information, banquet facilities, room availability and quotes within timelines allowed as outlined in departmental standards.
• Monitor deadlines and contract information for banquets regarding changes and challenges.
• Responsible for selling via outbound solicitation calls, cold calls, direct mail, networking in the community, at trade shows and chamber events, and in response to advertising efforts.
• Follow through on contract information from beginning, during and to end of event.
• Provides contract information to the banquet staff prior to event.
• Coordinate with various departments for special customer requests and advertising (internal and external).
• Prepares correspondence including but not limited to letters, catering contracts and estimates.
• Follow up with guests after completion of events to assure satisfaction.

Perform Administrative duties for the hospitality team to ensure smooth operation of event management.
• Prepare direct mail and sales reports for Hospitality Team.
• Meeting customer expectations, special requests and contract changes by working with departments involved.
• Coordinate the Hospitality Team meetings.
• Enter internal department event contracts into Event Management Computer Program.
• Maintains and distributes inventory of office supplies for the various department locations.
• Run various errands for management as required.

Listens and responds to guest concerns and needs to maintain a high level of guest satisfaction.
• Communicates information to provide superior guests service.
• Answers telephones to receive and provide information.
• Answers internal and external customer questions to ensure all needs are met.

Receives payment for services by accepting various methods of payment.
• Accepts credit card payment and process the proper paperwork.
• Process paperwork to be added to contract for purpose of direct bill.
• Receive check/cash and follows vault deposit procedures.
• Collects outstanding customer balances.

Performs other duties and responsibilities as required or assigned.

EDUCATION & EXPERIENCE
Associate’s degree (A.A.) or equivalent from two –year college or technical school preferred. We will accept a High School Diploma or General Education Diploma with a minimum of two years related experience and/or training.

CERTIFICATES, LICENSES & DESIGNATIONS
Must meet the requirements as prescribed by the Tribal-State compact for Gaming.

KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of and skill in using a personal computer and related software including Excel, Word, Outlook, Hotel Property Management System, Event Management Software, and Internet.
• Knowledge of the casino’s hotel and event center rates, packages, deadlines, promotions, rules and procedures.
• Knowledge of Event Center layout, menu, set up and audio/visual capabilities.
• Knowledge of and ability to apply commonly accepted rules of grammar, spelling and punctuation in written communication.
• Skill of determining alternatives that would correct a situation.
• Skill of preparing written materials such as correspondence, reports and proposals to meet purpose and audience.
• Skill in operating office equipment including copiers, fax machines, shredder, perforator, and calculator.
• Skill of developing and maintaining positive relationships with internal and external customers.
• Skills of basic math include addition, subtraction, multiplication, division, fractions, percentages and decimals.
• Ability to speak effectively before groups of customers or other Team Members of the organization.
• Ability to deal with a variety of abstract and concrete variables.
• Ability to maintain and demonstrate a positive outlook.
• Ability to work with diverse populations.
• Ability to provide excellent phone service.
• Ability to successfully work with and communicate ideas to multiple departments and various levels of management.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical challenges.
• Ability to work cooperatively within a group to make the work of the group successful and effective.
• Ability to read and understand the English language.
• Ability to follow procedures and give attention to detail.
• Ability to read and interpret documents such as gaming controls and procedure manuals, safety rules and operation and maintenance instructions.

WORKING CONDITIONS
• Frequent exposure to moderate to loud noise.
• Frequent travel is required.
• Occasional exposure to moderate concentration levels of tobacco smoke.

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.