Member Service Representative I

Location: Dover, NH

Pay: $19+/hr + incentives

Schedule: Full-time, 40 hours/week. Some Saturdays required.

About Lighthouse Credit Union

At Lighthouse Credit Union, we believe every team member is a leader. Our culture is built on continuous growth, adaptability, and a shared commitment to excellence. We foster a resilient and forward-thinking organization where everyone contributes to our success.

The Role: Member Service Representative I

As a Member Service Representative I, you’ll be the face of Lighthouse Credit Union—proactively identifying member needs and referring them to products and services that enrich their financial lives. You’ll handle routine transactions, initiate meaningful conversations, and serve as a single point of contact to build lasting relationships.

What You’ll Do

• - Process deposits, withdrawals, payments, wires, and fraud packets with accuracy and courtesy
• - Balance your cash drawer/TCR and maintain privacy and security
• - Provide outstanding service and resolve member issues with care
• - Initiate conversations to identify cross-sell opportunities and deepen relationships
• - Conduct warm outbound calls to current members to uncover needs and offer solutions
• - Support branch operations and assist with audits as needed
• - Maintain punctuality and adhere to attendance policies

What You Bring

• - High school diploma or equivalent
• - 6+ months of experience as a teller, cashier, or in a customer service role
• - Strong communication and relationship-building skills
• - Attention to detail and ability to prioritize tasks
• - Familiarity with Microsoft Office
• - Professionalism, courtesy, and diplomacy

Why Lighthouse?

At Lighthouse Credit Union, every team member is a leader. Our Leadership Competencies shape how we grow, collaborate, and innovate:

- 🌟 Interpersonal Awareness & Skills
   Build trust through clear communication and positive member interactions.

- 🔄 Embraces Change & Learning
   Adapt to new tools and processes while growing your skills through training.

- 💡 Critical & Creative Thinking
   Spot opportunities for improvement and share ideas that enhance member service.

- 🧭 Personal Ownership
   Take pride in your work, meet goals, and own your impact on the member experience.

Work Environment & Physical Requirements

• - Fully onsite position
• - Office-based with frequent public interaction
• - Ability to sit, stand, walk, and lift up to 20 lbs
• - Occasional travel for training and branch support

Ready to Apply?

Join a team that’s committed to making a difference. Apply today and help us light the way for our members.

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Lighthouse Credit Union is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.