Hybrid Club Ambassador bei Barton & Gray Mariners Club

Job Summary

Barton & Gray Mariners Club is dedicated to providing its Members with unmatched experiences on the water, operating over 90 Yachts in 33 harbors, and offering a range of products including Day-boating, Sport-fishing, Overnight Cruising, and more. Reporting directly to the VP of Business Development, and VP of Member Services, the Club Ambassador is an account management role responsible for overseeing Member retention and harbor development with a Member-first approach. Current harbors of oversight include Tampa, Sarasota, Boca Grande, and Naples FL

Primary Responsibilities

1. Develop and execute the ongoing B&G regional account management strategy that aligns with the Club’s mission and long-term goals

2. Act as a liaison for the company with members in each harbor of oversight, including member experience opportunities, service mishaps, and complaint handling in partnership with the Member Services team.

3. Ensure product & hospitality consistency across all points of Member interaction including onboard, training, harbor activities, and more

4. Constantly evaluate Club locations within region and provide feedback to Locations Manager

5. Strategize yacht-inventory allocation and timing in conjunction with B&G Logistics Department to maximize member satisfaction within region

6. Evaluate all points of Day boating-Member interaction and provide suggestions for improvement

7. Lead efforts to open new harbor within Region of oversight

8. Actively coordinate, execute, and attend regional Member-events with assistance from B&G Brand Studio

9. Efficiently communicate all opportunities for sales directly to the Business Development & Sales team for tracking & follow up.

10. Work with B&G Sales & Business Development teams to explore potential brand partnerships within the region

11. Gain a deep understanding of the B&G Day-boating experience, and identify product gaps in current offerings

Additional Skills & Requirements

• Proven experience in account management

• Strong track record of account management and retention  

• Proven ability to communicate recommendations to executive management team

• Solid technical background with understanding of Member CRM and database management

• Skilled at working effectively with various interdepartmental needs

• Excellent written and verbal communication skills

If you are passionate about product management and member experience, and are eager to contribute to the continued success of Barton & Gray Mariners Club, you are encouraged to apply.