Hybrid Customer Service & Office Coordinator bei Crosstown Plumbing

Be part of a team that values professionalism, reliability, and great customer service. Crosstown Plumbing is a trusted, long-standing business serving our community with quality products and knowledgeable support. We’re looking for a reliable, personable, and detail-oriented Customer Service & Office Coordinator to be the first point of contact for customers and the go-to person for keeping our office running smoothly.

If you’re organized, enjoy solving problems, and thrive in a busy, customer-focused environment, this role is for you.

Why You’ll Want to Work Here

• Competitive pay starting at $19.00–$22.00/hour, plus overtime pay
• Comprehensive benefits package including medical, dental, vision, paid vacation/sick time, and 401(k)
• Opportunities for growth into sales support, purchasing, or office management
• Training and development to strengthen your skills and advance your career
• A stable, well-respected business with a track record of success
• Annual holiday party and other team recognition events

What You’ll Do

• Greet customers in person and over the phone, delivering exceptional service
• Process customer payments (credit card, account, cash, or check) and balance daily receipts
• Maintain office organization and keep supplies stocked
• Coordinate pick-up orders with sales staff to ensure accuracy
• Keep accurate spreadsheets and records of transactions
• Manage customer forms (credit applications, account set-up, authorizations)
• Assist with filing, scanning, and resolving payment discrepancies
• Support teammates with day-to-day office needs
• This position operates on a set shift schedule, with coverage needed across weekdays and weekends. Specific shifts will be assigned in advance to allow for planning.

Requirements

What We’re Looking For:

• 2+ years of experience in an office support, retail transaction, or customer service role

• High school diploma or GED (Associate’s degree a plus)
• Strong math skills and comfort using a calculator
• Excellent communication, organization, and problem-solving skills
• A team player with a professional, approachable demeanor
• Comfortable working weekends and occasional overtime to support customers
• Proficiency in Microsoft Office and Excel

Schedule

• Split Shifts for Weekday Coverage: 7:30 AM – 5:30 PM
• Weekend Coverage: Saturday 8:00 AM – 3:00 PM (rotating Sunday availability if store opens)
• Overtime paid at 1.5x rate