Hybrid Specialist.IT Signaling I bei Consumer Small Business

POSITION EVALUATION TEMPLATE

SECTION I - INTRODUCTORY INFORMATION

Job Title:

Specialist I, IT-Signaling Specialist

Business Unit/Region/Function:

CMS Monitoring/Life Safety

Completed By/Date Completed:

William Kaelin/02AUG2023

Location(s):

Longwood Fl ;

Reports to Title:

Mgr Sr.IT Monitoring

Jobs Reporting to/Source for this Position (if any):

SECTION II - POSITION SUMMARY A. JOB PURPOSE In one or two sentences, provide a brief overview of the purpose or function of the job. Why does this position exist? Start with the phrase "This position is responsible for..."

This position is responsible for . . . Programs and monitors computer and peripheral equipment, alarm receiving hardware for the purpose of maintaining life safety communications B. MAJOR JOB DUTIES Specify major duties performed and the approximate percentage of time spent on each. Do not list occasional duties that consume less than 5% of the job. The total should equal 100%. List job duties in order of importance, and provide at least two examples/comments to describe the work performed to fulfill each duty.

% of Time:

15%

1) Programs and monitors computer and peripheral equipment such servers, alarm receivers and switching hardware that conprise the network of equipement for maintaining life satety alarm communications

% of Time:

20%

2) Provide Level 1 technical support that may include, telco, server, signaling, and/or mainframe applications, as well as technical advice, guidance, and informal training on hardware and software for the continued successful transmission of life safety alarm communication services

% of Time:

25%

3) Troubleshoot and restore routine technical services and equipment by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures, but may require real time anyalsis and change to programming parameters that fall outside of established processes

% of Time:

10%

4) Maintains lists, records, procedures, templates, etc. pertaining to alarm signal systems or processes

% of Time:

30%

5) Perform system maintenance to alarm signal receivers and servers to ensure availabilty and uptime to support current and upcoming customer base at a 99.999% performance level. C. MAJOR CHALLENGES/PROBLEMS Describe the nature and variety of typical and complex problems the employee faces in this position.

1) Typical Challenges/Problems: Successful delivery of alarm messages is dependant on a variety of other internal and external communication paths and configurations. This requires the ability to know and understand the potitential breaking points and be able to work for resolution by liasoning with other departments and outside vendors. This position also requires a "ON-CALL" after hours support rotation scheduled between fellow department members.

SECTION III - JOB REQUIREMENTS A. EDUCATIONAL BACKGROUND AND JOB-RELATED EXPERIENCE Check the minimum level of job-related education and fill in the corresponding minimum amount of job-related experience necessary to successfully accomplish the major duties of this job. Also indicate the preferred level of education and work experience. Where applicable, identify the area(s) of specialization.

Minimum Education and Experience

Associate degree or equivalent experience

1-2 years of alarm panel or communicator experience

1-2 years of Microsoft OS & Office and PC/Server experience

Preferred Education and Experience

B. OTHER JOB-RELATED SKILLS/BACKGROUND List any licenses, certificates, registrations, or any relevant job skill or abilities not covered in Educational Background or Job-Related Experience section above. Indicate whether these skills are “minimum” or “preferred.” (This section may be left blank if not applicable.) Knowledge/Skills/Abilities/Competencies/Certifications Demonstrates basic knowledge of the principles, concept, and theories of alarm system communication methods and protocols Have a customer focused mindset, with good time management and action oriented Strong competency in functional/technical & communication skills

SECTION IV - WORKING CONDITIONS

What is the primary work environment for the job? Office Field Call Center Warehouse Indicate how often the employee’s job duties involve the stated physical demands. Provide examples of specific tasks. Precise hand/eye coordination (ex. draftsperson)

Example:

Basic keyboarding or other repetitive motions

Example:

Operation of heavy equipment or operation of vehicles

Example:

Lifting/pushing objects weighing over 10 lbs

Example:

Install servers in racks Exposure to hazardous materials or electrical shock

Example:

Climbing or working in awkward or cramped positions

Example:

Working Other (specify)

Example:

JOB DESCRIPTION AND POSTING FORM– Revised May 2009 Page 3/5

SECTION V – SUPERVISION AND SCOPE A. SUPERVISION EXCERCISED Indicate below the total number and type of employees supervised. Direct supervision includes hiring and terminating employees, evaluating performance, scheduling work and approving personnel updates. Indirect supervision refers to second-level management which includes employees reporting to your direct reports. Please attach a current organizational chart.

Direct Supervision

Indirect Supervision

Number of Exempt Employees

0

0

Number of Non-Exempt Employees

0

0 B. SUPERVISION RECEIVED Select the type of direction given, how often and to what degree the work is reviewed on a typical day. In other words, describe to what extent the job duties and responsibilities are determined by others or by the employee’s judgment. (Pick one of the below) Employee has the authority to make significant decisions, without specific guidance or direction from supervisor Employee receives clear instructions from supervisor on what to do and how to do it Employee must compare alternate courses of action and make a decision after considering the options Tasks follow set guidelines and procedures C. STRATEGIC IMPACT?SCOPE OF RESPONSIBILITY Describe the type and breadth of decisions made and impact to the business. (Pick one from each section below)

Strategic Impact: Determines strategy, defines vision Determines initiatives and processes to achieve strategy and vision Develops tactical plans to execute strategy Drives execution of plans Executes plans Performs assigned duties

Revenue Scope: > $1B > $300M > $100M > $25M < $25M <10M

Geographic Scope: Global Multinational National Region of country Area/District of a region Other D. SUPPLEMENTAL JOB DUTIES INFORMATION Indicate whether the employee performs each specified job duty. For each question to which you respond “yes,” describe the tasks performed to accomplish the duty.

Does this employee . . .

1) Formulate, affect, interpret, and/or implement management policies or operating practices?

Yes No

2) Carry out major assignments in conducting the operations of the business?

Yes No

3) Have authority to negotiate or commit the company in matters that have significant financial impact?

Yes No

4) Have authority to waive or deviate from established policies and procedures without prior approval?

Yes No

5) Participate in long- or short-term planning of company business objectives?

Yes No

6) Investigate and resolve matters of significance on behalf of the company management?

Yes No

7) Have the authority to hire or fire other employees?

Yes No

8) Interview, select, and train employees?

Yes No

9) Handle employee complaints and grievances and discipline employees when necessary?

Yes No

If Yes to any of the above questions, please describe:

JOB DESCRIPTION AND POSTING FORM– Revised May 2009 Page 4/5

SECTION VI - ADDITIONAL COMMENTS & SIGNATURES

List any other items not covered on the questionnaire that would be helpful in understanding the position.

HUMAN RESOURCES

_ ______________________________________ ____ _______________

(HR Signature) (Date)

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

HR/COMP USE ONLY:

Career Band: N/A

FLSA Status (US only): Exempt Non-Exempt

Salary Grade:

Variable Compensation:

Job Level (if applicable):

EEO/Job Group (if applicable): Executive/Senior Level Officials and Managers Craft Workers (skilled) First/Mid Level Officials & Managers Operatives (semi-skilled) Professionals Technicians Service Workers Sales Workers Administrative Support Workers Craft Workers Operatives Laborers & Helpers Service Workers

JOB DESCRIPTION AND POSTING FORM– Revised May 2009 Page 5/5

JOB POSTING CAPSULE

NOTE: THIS SECTION WILL AUTOPOPULATE BASED ON DATA ENTERED ON PRIOR PAGES

SECTION I - INTRODUCTORY INFORMATION

Job Title:

Specialist I, IT-Signaling Specialist

Business Unit/Region/Function:

CMS Monitoring/Life Safety

Completed By/Date Completed:

William Kaelin/02AUG2023

Location(s):

Longwood Fl ;

Reports to Title:

Mgr Sr.IT Monitoring

Jobs Reporting to/Source for this Position (if any):

Summary:

This position is responsible for Programs and monitors computer and peripheral equipment, alarm receiving hardware for the purpose of maintaining life safety communications

Duties and Responsibilities:

•

Programs and monitors computer and peripheral equipment such servers, alarm receivers and switching hardware that conprise the network of equipement for maintaining life satety alarm communications

•

Provide Level 1 technical support that may include, telco, server, signaling, and/or mainframe applications, as well as technical advice, guidance, and informal training on hardware and software for the continued successful transmission of life safety alarm communication services

•

Troubleshoot and restore routine technical services and equipment by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures, but may require real time anyalsis and change to programming parameters that fall outside of established processes

•

Maintains lists, records, procedures, templates, etc. pertaining to alarm signal systems or processes

•

Perform system maintenance to alarm signal receivers and servers to ensure availabilty and uptime to support current and upcoming customer base at a 99.999% performance level.

Minimum Education and Experience Requirements:

•

Associate degree or equivalent experience

•

1-2 years of alarm panel or communicator experience

•

1-2 years of Microsoft OS & Office and PC/Server experience

Preferred Education and Experience Requirements:

•

•

•

Additional Skills and Certifications:

•

Demonstrates basic knowledge of the principles, concept, and theories of alarm system communication methods and protocols

•

Have a customer focused mindset, with good time management and action oriented

•

Strong competency in functional/technical & communication skills