Hybrid Loan Origination Specialist, Customer Service bei LendKey

Description

LendKey Technologies, Inc. is a pioneer in digital network lending, dedicated to simplifying the lending process for both financial institutions and borrowers. With more than 15 years of experience, LendKey has facilitated more than $7 billion in loans through hundreds of credit unions and community banks nationwide. Our mission is to empower local lenders with innovative, reliable technology that upholds community values while enabling access to national markets.

From delivering up-to-date information on loan applications to educating potential borrowers about our products, Loan Specialists play a crucial role in helping our customers. This is a contact center/call center role, meaning you will primarily interact with customers by phone and chat to provide timely and accurate assistance. Loan Specialists will guide borrowers through the full life cycle of the loan—from application to repayment—while delivering a professional, friendly, and supportive customer experience.

This role is versatile, often switching between handling inbound and outbound calls, assisting with document verification, and supporting special projects. Loan Specialists are key to company growth and success by ensuring each customer receives a high-quality, personalized experience.

Compensation: 

• Starting at $18.25/hour 
• An additional $1 per hour when working closing shifts 
• Monthly bonus up to $800 

Location: 

• Hybrid work week 
• Monday – Thursday in Blue Ash office 
• Friday option to work from home 

What you’ll be doing: 

• Handling client inquiries and problems throughout the loan application process 
• Having in-depth knowledge of loan products and systems 
• Managing numerous individual customer accounts 
• Maintaining confidentiality and security of borrower information 
• Working with internal departments to solve issues 
• Tracking, documenting, and reporting continuous client issues, lending habits and system problems 
• Providing trustworthy, supportive, and individualized customer care 
• Assisting with document verification and other projects as needed 

Requirements

What we’re looking for: 

• Driven team members seeking a rewarding work environment 
• Excellent communication and written skills 
• Proven customer service skills (financial experience is not required, but a definite advantage) 
• Team-oriented and functions well in a fast-paced environment 
• Strong problem-solving skills 
• Adaptability and ability to multitask 
• Courteous and positive attitude 
• Perform well under pressure 
• Minimum education requirement: high school diploma or GED 

Culture fit:

Strong desire to work for a mission-based organization that emphasizes the importance of providing exceptional customer service and aligned with our core values: Truthful at all times; Helpful to teammates, clients, and customers; Present, committed & engaged to their teams and work; Driven to be courageous to make an impact; and Diligent & conscientious in executing every element of work. 

What We Do

LendKey offers a comprehensive digital platform for private student loans, student loan refinancing, and home improvement loans, allowing community-based financial institutions to expand their portfolios and serve more borrowers without increasing infrastructure. Through our ALIRO platform, lenders can efficiently participate in, buy, and sell loans, streamlining portfolio diversification and capital deployment.

For financial institutions, LendKey provides turnkey solutions that include:

• End-to-end loan origination and servicing expertise
• Seamless access to a national network of lending partners
• Advanced risk mitigation and compliance support
• Opportunities to efficiently deploy capital and diversify portfolios

For borrowers, LendKey delivers:

• Access to affordable, competitive student loan products from trusted local lenders
• A simple, transparent digital application and servicing experience
•  The benefits of community-focused lending with the convenience of modern technology

LendKey’s network lending model empowers both lenders and borrowers, bridging the gap between local values and national reach.

LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at [email protected]. Visit Lendkey.com for more information.