- Junior
- Optionales Büro in Cambridge
Are you our next Beta Liaison?
Are you a music lover? Are you a DJ or a musician? Perhaps you record your music or play in a band. Currently, we are seeking customer service-oriented individuals to join our beta liaison team. The beta liaison team works with 10+ brands, including pro audio and consumer electronics products for both SW and HW betas.
This is not your typical beta support role; our products are front and centre in every one of our interactions; you never know when you might have to jump on a product to help walk a beta tester through a problem or raise the next big release showstopper.
Key Responsibilities
Key Responsibilities:
- Answer beta testers inquiries through a variety of channels, including forum, email, and IM.
- Ensure an excellent beta tester experience, emphasising feedback, quality bug reports, sensible and useful feature requests, and maintaining beta tester engagement.
- Resolve any setup and technical difficulties for beta updates.
- Write Beta FAQ entries, knowledge base entries, technical help entries and release posts.
- Maintain knowledge of all existing and new products, emphasising setup, practical use, and troubleshooting.
- Work with Software QA and onwards Product and Project teams.
Some of our current software and hardware beta programmes are:
- MPC
- Engine OS and Engine DJ
- Plus many, many more!
Skills, Knowledge and Expertise
Requirements:
- 1+ years’ experience in customer-facing role; retail/hospitality/customer support.
- Awareness and knowledge of full lifecycle experience of software development, from inception, planning, development, test, deployment, and maintenance.
- Demonstrable problem-solving approach.
- Good skills in music technology, inclusive of DJ products, electronic and digital music production, live performance, and recording, etc.
- Experience of Microsoft Office suite or equivalent.
Nice to have:
- Some knowledge of Jira and Confluence (Atlassian software) or similar bug tracking and organisational software
- Some experience with Discourse or similar forum admin software
- Some knowledge of, or experience with project tracking tools such as Asana
Benefits
- Generous annual leave entitlement
- Private Healthcare
- Pension scheme
- Employee Assistance Programme
- Cycle To Work Scheme
- Staff discount on products sold by inMusic (for personal use only)
- £1,000 annual allowance for training and development
- Sick pay
