Hybrid Customer Service Specialist bei Hustle Notice Biz
Hustle Notice Biz · Birmingham, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Birmingham
Job Summary
We are seeking a dedicated and passionate Customer Service Specialist to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring a positive customer experience. The ideal candidate will have a strong commitment to customer satisfaction, excellent communication skills, and a knack for problem-solving.
Job: On site
Location: Birmingham, AL
Pay Range: $900- $1200 per week
Job: On site
Location: Birmingham, AL
Pay Range: $900- $1200 per week
Key Responsibilities
- Respond to customer inquiries and provide accurate information regarding products and services.
- Assist customers with order placements, modifications, and cancellations.
- Resolve customer complaints and issues by identifying the cause and offering suitable solutions.
- Document customer interactions and maintain detailed records in our customer management system.
- Collaborate with team members and other departments to improve the overall customer experience.
- Identify trends in customer interactions and provide feedback to the management team.
Skills, Knowledge and Expertise
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills, with a friendly and professional tone.
- Strong problem-solving abilities and a proactive attitude toward addressing customer needs.
- Ability to work independently and as part of a team in a collaborative environment.
- Familiarity with customer relationship management (CRM) systems and practices.
Benefits
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Retirement Plan: 401(k) with company matching.
- Paid Time Off (PTO): Generous vacation, sick leave, and holiday pay.
- Professional Development: Opportunities for training, workshops, and career advancement.
- Employee Assistance Program (EAP): Access to mental health and wellness resources.
