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Hybrid Customer Communications Manager bei Southwestwater

Southwestwater · Exeter, Vereinigtes Königreich · Hybrid

38.000,00 £  -  38.000,00 £

Jetzt bewerben
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

We currently have an opportunity for a Customer Communications Manager. Joining us on a full-time permanent basis, you will receive a competitive salary of up to £38,000 per annum plus excellent benefits.

You will be responsible for leading the customer communications strategy, ensuring timely, clear, and effective messaging across all customer touchpoints.


What you’ll be doing:
  • Develop and implement customer communication plans
  • Manage crisis and incident communications
  • Work with digital and customer service teams to improve customer experience
  • Monitor and evaluate communication effectiveness


  • What we are looking for:
  • Experience in customer communications and engagement
  • Strong writing and editing skills
  • Ability to manage multiple projects and stakeholders
  • Line management experience 


  • What's in it for you:
  • We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.

  • In return, we offer an excellent range of benefits including:
  • Generous holiday allowance plus bank holidays
  • A discretionary Bonus
  • Competitive Contributory Pension
  • Share-save Scheme
  • Various health benefits
  • Wellbeing support programmes
  • A range of Group Discounts
  • Cycle to Work Scheme
  • Financial support services
  • And plenty more!


  • Closing Date: 29 August 2025

    Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

    Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
     
    Our core values which are essential to our success are:
     
    Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
    Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
    Be the Future - Embrace change. Drive Progress. Own the challenge.
    Jetzt bewerben

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