GENERAL SUMMARY

The Service Center supervisor position supervises the day-to-day operations of an assigned SPX Flow service center.  This role supervises the local service technicans by scheduling work, monitoring progress, and providing regular feedback. Working directly with the US Service Center Region Manager, the Service Center supervisor will oversee all local service center operations, with responsibility for customer service, quality, in-house operations, inventory management, subcontracting, order management, safety, personnel management, performance management, and expense control.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• This is a “working supervisor” position. Physical work on the shop floor may be required at times to fulfill workload demands and satisfy customer commitments.
• Point of contact for both inside and outside personnel when parties are inquiring about: inventory status, shipping and expediting questions, repair status, technical questions, and repair and delivery quotations.
• Execute order, production, and inventory transactions in both SAP and ESales.  This includes order entry, structuring, planning, warehousing and shipping.
• Assign work to shop floor personnel to maximize utilization and productivity.
• Create repair/replacement quotations working with shop floor personnel, including development of repair strategies for equipment with a goal to meet or exceed customer requirements.
• Manage shipping and receiving processes to include scheduling of the shipments, post goods issue and freight approvals.
• Routinely perform safety and productivity inspections in the workshop ensuring tasks are in compliance with safety and quality procedures.  
• Track, manage, and schedule shop work, vendors, sucontractors, and GMO to meet or exceed production goals.  Expedite operations that delay schedules and alter scheduling to meet unforeseen conditions.
• Travel up to 25% of the time to customer sites or other service centers, sometimes this will require traveling on short notice, for extended periods to meet customer or organization needs. Occasionally weekend or holiday travel may be required.
• Responsible for making arrangements for travel and allocating all associated expenses.
• Install, start-up, troubleshoot, and maintain equipment and components at customer sites. 
• Provide regular updates to US Service Center Region Manager, including weekly financial performance reporting and personnel utilization.
• Assist in the reconciliation and reporting of physical inventory and production data.
• 24/7 availability for afterhours emergencies (customer breakdown, facility issues).
• Physical work on the shop floor is required to fulfill workload demands and satisfy customer commitments.
• Assist US Service Center Region Manager with special projects.
• Facility management to include lease, janitorial, PM services, fire suppression, EPA compliance, etc.
• WorkForce time management for payroll and time off for all direct reports.
• Hiring and onboarding of new employees including working with recruiters. Also, offboarding of employees as needed.
• Supervise and own safe work practices, shop cleanliness, quality compliance, and contractual compliance.
• Supervise all tasks in accordance with business conduct guidelines.
• Other job tasks and duties as needed and assigned to support the business development and production goals of the company.

KNOWLEDGE, SKILLS & ABILITIES

• Must be very mechanically inclined.
• Must bring own set of hand tools. Specialty tools will be provided.
• Proficiency with Microsoft Outlook, ERP, Excel, Word, and PDF editors such as Adobe or Nuance.
• Excellent customer service skills and experience working directly with customers.
• Strong analytical reasoning and problem-solving skills.
• Ability to read and interpret maintenance and repair manuals and manufacturing drawings.
• Ability to organize and prioritize workload to maximize efficiency.
• Strong organizational skills with the ability to follow processes and procedures.
• Strong communication skills (verbal and written) required to effectively interact with internal and external customers.
• Strong interpersonal skills to communicate clearly and work across the organization. 
• Ablility to lead a workshop and associated work crews to accomplish goals and objectives established by management.
• HR administration and team supervisory experience is highly preferred.
• Ability to obtain a passport, TSA precheck, TWIC, OSHA Basic Plus and other certifications as required.

EDUCATION AND EXPERIENCE

• A high school diploma and 5 years of hands-on experience as a service technician working on industrial equipment (highly preferred).  OR, a 2-year Technical Degree and 3 years of hands-on experience as a service technician working on industrial equipment.
• A valid driver's license is required.
• Experience with repair and maintenance of industrial gearboxes or rotating equipment required.
• Overhead crane and rigging experience required.
• Forklift experience required.
• Safety certification(s) is an advantage.
• Prior supervisor experience is preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SPX FLOW VALUES

All SPX Flow divisions are committed to the effective use of the SPX Flow Values.  It is important that all employees understand and utilize these values when performing the duties of his/her position.

QUALITY

Quality encompasses all aspects of SPX Flow’s business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system.  All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.