Remote Director, Quality bei REVIVEHEALTH

Description

The Director of Quality leads the design, implementation, and continuous improvement of the quality management system (QMS) for a rapidly scaling telehealth organization. This role ensures delivery of safe, effective, and compliant patient care across all clinical programs and services. The Director partners cross-functionally with clinical leadership, product, technology, compliance, and operations to embed quality and performance excellence into the company’s culture and services.  

This is a REMOTE position

 Quality Strategy & Leadership 

• Develop and execute a company-wide quality strategy aligned with clinical, operational, and regulatory goals. 
• Lead the Quality department, including Quality Assurance (QA), Quality Improvement (QI), and Clinical Risk functions. 
• Serve as the subject matter expert on telehealth quality standards, evidence-based practices, and virtual care delivery optimization. 

Performance Improvement 

• Lead enterprise-level quality improvement initiatives using data-driven methodologies (e.g., Lean, Six Sigma, PDSA). 
• Develop and monitor key quality indicators (KPIs), benchmarks, and dashboards across clinical operations. 
• Identify, track, and resolve gaps in care, service delivery, or provider performance. 

Compliance & Accreditation 

• Ensure ongoing compliance with relevant federal/state healthcare regulations (e.g., CMS, HIPAA, NCQA, URAC, Joint Commission). 
• Oversee readiness and successful completion of accreditation audits and regulatory inspections. 
• Implement policies, audits, and training to maintain clinical and operational excellence. 

Incident & Risk Management 

• Establish processes for patient safety event reporting, investigation, and corrective action. 
• Collaborate with legal and compliance to manage clinical risk and liability issues. 
• Promote a just culture that supports learning from errors and near misses. 

Cross-Functional Collaboration 

• Partner with clinical leadership to optimize provider credentialing, documentation standards, and peer review processes. 
• Work with product and engineering teams to integrate quality checks into virtual care platforms and workflows. 
• Liaise with customer success, marketing, and executive leadership to elevate patient satisfaction and brand trust. 

Other duties as assigned

Requirements

• Master’s Degree Healthcare Administration, or related field. 
• 8–10+ years of healthcare quality management experience, with at least 3 years in digital health, telehealth, or multi-site care delivery. 
• Strong knowledge of healthcare regulations, clinical operations, accreditation, and quality frameworks. 
• Experience leading quality programs at scale in a fast-paced, technology-driven environment. 
• Certified Professional in Healthcare Quality (CPHQ) or similar credential strongly preferred. 
• Excellent analytical, communication, leadership, and project management skills. 

Preferred Skills:

• Deep understanding of virtual care delivery models and associated clinical risks. 
• Comfort navigating ambiguity in a high-growth, startup or scale-up environment. 
• Passionate about improving patient outcomes through innovation and operational excellence.