Hybrid Managing Director of Service and Facilities bei Price Brothers
Price Brothers · Overland Park, Vereinigte Staaten Von Amerika · Hybrid
- Senior
- Optionales Büro in Overland Park
Key Responsibilities
- Lead and mentor regional service teams across multifamily properties
- Standardize maintenance operations including unit turns and service requests
- Implement preventive maintenance and KPI tracking systems
- Manage vendor performance, procurement, and contract strategy
- Support maintenance operations for commercial facilities as needed
Strategic Leadership
- Develop and implement portfolio-wide maintenance and facilities strategies, including preventive and predictive maintenance programs.
- Provide leadership and mentorship to Area Service Managers, ensuring consistency across properties and fostering professional development.
- Standardize maintenance processes, including make-ready procedures, CapEx project coordination, and vendor management.
- Collaborate with senior leadership to align maintenance goals with broader company objectives.
- Lead the adoption and integration of advanced maintenance technologies, such as inventory management systems and KPI tracking tools.
- Establish and monitor key performance indicators (KPIs) to evaluate operational efficiency, resource allocation, and team productivity.
- Oversee procurement strategies to negotiate vendor agreements, maximize cost savings, and streamline supply chains.
- Conduct regular audits of maintenance operations and CapEx projects, identifying areas for improvement and implementing solutions.
- Mentor Regional Service Managers and other maintenance leaders, fostering a culture of innovation, accountability, and excellence.
- Develop and oversee training programs to enhance the skills and effectiveness of maintenance teams.
- Facilitate regular meetings with maintenance leaders to discuss operational challenges, best practices, and performance goals.
- Ensure all properties meet safety standards, federal and local regulations, and company policies.
- Drive initiatives to enhance the energy efficiency of facilities.
- Develop and manage emergency preparedness plans, ensuring all staff are trained in emergency response protocols.
- Build and maintain strong relationships with vendors and contractors, ensuring quality and cost-efficiency.
- Oversee the bidding and contracting process for maintenance projects, repairs, and services.
- Evaluate contractor performance and recommend improvements as necessary.
- Collaborate with property and regional leadership to develop and manage maintenance budgets.
- Analyze maintenance expenditures, identifying opportunities for cost optimization.
- Provide insights and recommendations on capital expenditures and long-term asset preservation.
- Champion initiatives to improve resident satisfaction through timely service delivery and maintenance excellence.
- Oversee the resolution of escalated maintenance issues, ensuring high levels of responsiveness and communication.
Skills, Knowledge and Expertise
- Strong written and verbal communication skills with the ability to deliver courteous, professional service.
- Effective interpersonal skills to build and maintain productive relationships with team members, residents, and vendors.
- Proficient in Microsoft Office Suite and adaptable to additional software, including property management systems (e.g., Yardi) and accounting software.
- Knowledge of safety programs, policies, procedures, and relevant laws (e.g., EPA, OSHA, employment laws).
- Ability to operate mechanical equipment and use tools necessary to prepare units for occupancy per company standards.
- Thorough knowledge of standard practices, materials, and tools in carpentry, as well as familiarity with building maintenance, construction methods, and HVAC systems (certification required).
- Comprehensive knowledge of financial statements, budgeting, and accounting practices, with strong analytical skills to interpret and analyze financial data.
- Excellent math aptitude, including the application of basic geometry to determine dimensions and materials needed.
- Strong organizational skills with the ability to manage multiple priorities, complex tasks, and meet deadlines under pressure.
- Effective time management and problem-solving abilities, enabling independent work with minimal direction.
- Proven leadership experience in recruiting, motivating, and managing personnel, as well as fostering productive vendor relationships.
- Deep understanding of real estate principles and practices, including safety regulations, maintenance techniques, and standard operating procedures.
- Thorough knowledge of building trades, building codes, and familiarity with HVAC, plumbing, carpentry, appliances, construction, and property management operations.
- Ability to read, interpret, develop, and work from sketches, blueprints, and specifications.
- Ability to work independently and respond effectively in high-pressure situations, including emergency management and project deadlines.
- Demonstrated initiative, discretion, and professionalism in all aspects of the role.
- Bachelor’s degree in Facilities Management, Engineering, Construction Management, or a related field, preferred
- Vocational or Technical school education, especially in areas related to maintenance, engineering, or facilities management, preferred
- Equivalent work experience acceptable in place of a degree or education
- Additional certifications (e.g., Certified Facility Manager (CFM), Project Management Professional (PMP), or certifications from the Building Owners and Managers Institute (BOMI)), preferred
- Minimum of 10 years of extensive experience in maintenance operations management within a large residential or commercial portfolio, required
- 10+ years of maintenance leadership experience, including extensive multifamily experience
- Strong knowledge of HVAC, plumbing, unit turns, vendor management, and CapEx
- Proficiency with property management software (Yardi preferred)
- EPA/HVAC certifications required
- Bachelor’s degree or equivalent experience preferred
- Only those required to maintain certification or licensing
- Completion of applicable Company training programs throughout employment
Benefits
- The company offers an array of outstanding health and wellness benefits starting the first of the month after 30 days of service. Reasonable insurance premiums including 4 medical options, dental, vision, life & disability, FSA dependent care, legal assistance, identity theft and more. Participate in the company’s 401k retirement plan, enjoy paid time off and 10 holidays + your birthday! Whether we are cheering on one of our local sports teams, volunteering at a philanthropy or celebrating team milestones, Price Brothers cares about our team members & our community.