Hybrid CX Frontline Consultant (Wetherill Park, NSW, AU, 2164) bei Veolia
Veolia · Wetherill Park, Australien · Hybrid
- Junior
- Optionales Büro in Wetherill Park
The Opportunity
About Veolia
Create positive change. Be a champion of Ecological Transformation.
Join Veolia, a global leader with over 170 years of experience, operating in 40+ countries with 220,000 employees worldwide, including 6,500 staff across 300 sites in Australia and New Zealand. As part of our team, you'll contribute to crucial environmental solutions through our innovative Water, Waste, Energy and Industrial Services, helping protect the environment and address essential human needs for a sustainable future.
The Opportunity
We are seeking a Customer Experience Consultant to join our Frontline team in Wetherill Park. As the CX Frontline Consultant, you will be the first point of contact for our Waste customers, handling a high volume of phone calls and email cases while providing exceptional customer service.
Shift Details:
-During Daylight Savings: 11:00 AM - 7:00 PM
-Outside Daylight Savings: 10:00 AM - 6:00 PM
What's on offer
Training & development | On-the-job coaching | Supportive team environment
Attractive remuneration package | Annual performance bonus
A close-knit team environment that prioritises inclusion and collaboration
Opportunity to collaborate with and learn from a variety of departments across the business
Monthly culture days
Free on-site parking
What you'll be responsible for
Answering 80+ incoming customer inquiries via phon
Respond to 90+ inbound emails efficiently and professionally, maintaining correct spelling, grammar and punctuation
Resolve a wide range of customer issues related to waste management services, using a detailed understanding of transport legislation and waste industry knowledge
Maintain accurate customer records and update information in our CRM system
Process customer requests, bookings, and complaints in a timely manner
Collaborate with internal teams to ensure customer satisfaction
Use business knowledge and critical thinking to find resolutions for customers
Managing customer requests in multiple operating systems
What you'll need to be successful
Previous experience in a customer service role, preferably in a contact centre environment
Experience using Google Suites is desirable
Strong computer literacy skills and familiarity with CRM systems (Salesforce, DOS-based systems, SAP) advantageous
Excellent communication and problem-solving abilities
Typing speed of 60 wpm with an accuracy level of 80% or more
Ability to multitask and work effectively in a fast-paced environment
Ability to challenge yourself and reach KPI’s set out in SLA’s
Positive attitude and commitment to delivering outstanding customer experiences
Ability to think outside the box and work collaboratively as a team and with internal/external stakeholders
A Veolia Career
Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites. We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.
Why Veolia?
At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:
- Generous paid parental leave and paid volunteer days
- Flexible and hybrid working arrangements
- Superannuation contributions on unpaid parental leave
- Fitness Passport and discounted health insurance
- Employee Assistance Program (Thrive) for you and your family
- Car allowances, novated leasing, and vehicle discounts
- Bonus and referral programs, plus employee share plan
- Ongoing professional development and clear career pathways
Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.
Fairness, Diversity & Inclusion
Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.
Discover more about our benefits, culture, and commitment to diversity at anz.veolia.com/careers.