Hybrid Analyst, E-Call bei Enterprise Products Company
Enterprise Products Company · Houston, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Houston
- Read, research, analyze, interpolate, and process 811 One-Call excavation tickets by using paper, computerized, and mapping systems to determine the location of the requested excavation activity in relation to our pipeline locations.
- Screen phone calls regarding any excavation activity that may impact the integrity of Company pipelines in a timely and accurate manner consistent with defined procedures.
- Respond to customer inquiries for emergency issues pertaining to Company systems.
- Notify appropriate pipeline and/or field technicians of impending excavation activity in their respective areas.
- Disseminate and monitor daily reports for data received.
The successful candidate will meet the following qualifications:
- A minimum of a high school diploma or G.E.D equivalent is required.
- Experience with the industry's One Call system is preferred.
- Experience reading paper maps, computerized maps, and mapping programs is preferred.
- Familiarity with GPS mapping system components and/or ArcGIS is preferred.
- Experience working with PLOTS and PLATS measuring distances and acreage is preferred.
- Proficiency using Microsoft applications, with a strong emphasis on Word, Excel, and Outlook is required.
- Experience working in the energy and/or oil and gas industry is preferred.
- Must be a quick learner with the ability to multi-task in a fast-paced, detail-oriented work environment.
- Must demonstrate professional behavior while in stressful situations and always remain customer focused.
- Experience working in a customer service and/or technical field is preferred.
- Ability to effectively communicate and be able to interface with corporate and field employees, regulatory personnel, and the general public throughout the United States, in a professional manner, both verbally and in writing is required.
- Ability to actively seek information to understand customer circumstances, problems, expectations, and needs is required.
- Ability to effectively prioritize and allocate time to complete work.
- Ability to differentiate color schemes on paper maps and computerized mapping systems is required.
- Must be able to work occasional overtime and holidays.
- Able to work 6:00 AM to 6:30 PM schedule.
*!For technical assistance, please email [email protected]. Jetzt bewerben