Hybrid Technical Support Agent bei American Iron and Metal

American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers.

Become part of team AIM, a growing team with an entrepreneurial spirit who has over the years evolved into a successful and multifaceted company with business divisions that include metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing of solder assemblies, construction waste recycling, and production of customized industrial and mining products.

We take pride in doing good things for the environment to help create a greener, more sustainable future for all.

It’s simple; we do it right. We AIM for excellence.

What you’re responsible for:

• Providing comprehensive end-user support across multiple Ontario locations, including on-site visits as needed
• Supporting users across Windows 11, iOS, Android, and macOS platforms in a Microsoft 365 environment
• Monitoring the IT ticketing system, ensuring timely resolution and adherence to service-level agreements (SLAs)
• Maintaining and supporting both on-premise and cloud-based infrastructure, including Azure, Intune, and other Microsoft services
• Deploying and configure desktops, laptops, and servers in accordance with client requirements
• Delivering desktop support services including hardware repairs, peripheral setup, and software installations
• Assisting the network team with network equipment maintenance, asset lifecycle management, and compliance with IT standards across locations
• Coordinating with third-party vendors for issue resolution beyond internal support capacity
• Contributing to internal IT knowledge and support onboarding and training initiatives
• Identifying opportunities to enhance IT support services and recommend process improvements

To join our team:

• You have a minimum 3 years in an IT support role, ideally within both office and industrial environments
• You understand hybrid infrastructure: on-premises and cloud environments
• You have strong analytical and problem-solving skills; calm under pressure in fast-paced environments
• You have excellent verbal and written communication skills with a customer-first attitude
• You have a proactive and innovative mindset with a continuous improvement focus
• You are proficient in Windows OS, Microsoft 365, and network fundamentals (e.g., TCP/IP, VPN)
• You have hands-on experience with Hybrid Azure/Active Directory, Intune, and mobile device management platforms
• You have a general understanding of cybersecurity principles and practices
• You have a valid Ontario driver’s license and flexibility to travel frequently across regional sites
• You are independent and dependable; able to work solo or collaboratively in a team

What we offer:

• A competitive annual salary, vacation, benefits and a RRSP matching program 
• Annual AIM tuition scholarship program up to $8,500 per eligible dependents   
• The tools and support needed to be successful in your career and professional development 
• A dynamic & rewarding work environment that is also a lot of fun!