Hybrid DWM Management Analyst, Sr. (Office of Customer Care and Billing Services) bei City of Atlanta

Posting expires: August 26, 2025

General Description and Classification Standards 

Performs a wide variety of analytical and data management work related to an assigned department's operations and management systems. Collects and organizes data from systems, surveys interviews, or other sources and develops summaries and observations. Performs analyses of operational processes, efficiency, and effectiveness, of organization strategic goals and financial plans and budgets. May maintain ongoing operational reporting processes and produce periodic organizational reports. Provides input to budgeting and planning processes.

Supervision Received 
Works under very general supervision, independently or as a team member in carrying out assignments

Essential Duties & Responsibilities 

•    Performs specialized analyses of department operations, processes, productivity and effectiveness. 
•    Maintains ongoing reporting and analysis systems to provide continuing indicators of department performance and trend analyses. 
•    Develops specialized reports of department or external trends, developments, issues, etc. for use in strategic planning, goal setting, budget development, etc. 
•    Participates as a member of department and cross-organization teams to improve processes and productivity. 
•    Plans and carries out special research or analysis projects as needed. 
•    Prepares reports and presentations of findings and recommendations. 
•    Presents to senior department leadership, the Mayor's staff and/or to Council . 

Decision Making 

Determines priorities, work methods, and work timeline in assignments. Uses judgment and discretion in developing recommendations.

Leadership Provided 

No formal leadership responsibility.

Knowledge, Skills & Abilities 

Knowledge of organizational, financial, and operational analysis. Skill in communicating effectively both orally and in writing with department personnel, outside officials, professionals and the general public. Ability to prepare and deliver logical summaries and conclusions related to organizational, planning, budgeting, and other advice. These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.  
    
Qualifications for Internal Candidates

Minimum Qualifications

 Education and Experience 
Bachelor's degree in management, business or public administration or a related field 
1-3 years of progressively responsible professional supervisory, analytical, or consulting experience.

Preferred Education & Experience 

Master's degree in management, business or public administration or a related field and 1-3 years' of progressively responsible professional supervisory, analytical, or consulting experience.

Licensures and Certifications 

None required.

Work Schedule:
This position follows the City’s hybrid work schedule policy as assigned by the Department of Human Resources Commissioner and requires in-person work at City worksites/facilities at least four (4) days per week, with the option to work remotely one (1) day per week, based on eligibility, departmental needs, and supervisor approval. The hybrid work schedule is subject to change at any time to five (5) days in-person work.