Hybrid Case Manager-PSH bei YWCA of Rochester & Monroe County

 

POSITION OVERVIEW:

The Case Manager in Permanent Supportive Housing is responsible for providing comprehensive support and advocacy for individuals experiencing homelessness or housing instability. This role involves collaborating with clients to create individualized service plans, connect them to necessary resources, and ensure they maintain stable housing. The  case manager will work with  families and single individuals located Alta Vista and Beechwood properties.  

KEY RESPONSIBILITIES 

Key Responsibilities:
 
 1. Client Assessment:

- Conduct thorough assessments to identify the needs, strengths, and goals of clients.
 - Gather information on clients’ housing history, health status, and social support systems.
 
 2. Individualized Service Planning:
 - Develop and implement personalized service plans that address housing stability, healthcare needs, employment, and social services.
 - Set measurable goals and regularly review and adjust plans as necessary.
 
 3. Support and Advocacy:
 - Provide ongoing support to clients in navigating complex systems to access services such as healthcare, mental health, substance use treatment, and job training.
 - Advocate on behalf of clients with service providers, landlords, and governmental agencies.
 
 4. Resource Coordination:
 - Identify community resources and programs that can enhance the clients' quality of life.
 - Facilitate connections to case management services, support groups, and other relevant resources.
 
 5. Monitoring and Follow-Up:
 - Regularly check in with clients to monitor progress towards their goals and housing stability.
 - Document all interactions, progress, and changes in client circumstances in compliance with program requirements.
 
 6. Crisis Intervention:
- Provide immediate support and intervention during crises, including safety planning and 

RELEVANT BACKGROUND

                                                                                                                                       

Experience and Education Qualifications

• Associate Degree preferred in Counseling, Human Services, Sociology or Social Work. May consider experience with at least 4 years in case management, crisis intervention or counseling. 
• Must have experience and proficiency in database management and Microsoft Office applications.

 

Core Competencies

• Teamwork
• Accountability
• Mission Focus
• Diversity/Diverse Perspectives
• Commitment to Excellence
• Flexibility/Adaptability

 

Functional Competencies

• Builds Strong Client Relationships
• Builds Collaborative Networks
• Crisis/Conflict Resolution
• Listening/Understanding & Responding
• Concern for Order & Quality
• Manages Oneself & Practices Wellness

 

Knowledge, Skills and Abilities

• Knowledge and experience with community services
• Bilingual in Spanish is preferred

 

Additional Requirements

• A valid and clean NYS driver’s license is required. Must have a reliable vehicle and be willing to transport program participants. 

 

TERMS OF EMPLOYMENT

This is a grant position which may not exist beyond the duration of the grant period or any subsequent renewal of it.  When the grant or any subsequent renewal ends, grant employees will be terminated and their positions will cease to exist.   There is also no guarantee of continued employment for the duration of the grant.

A grant-funded employee may apply for and be considered for employment in another regular position in the same manner as any other applicant.  If hired into a regular position, the employee’s salary from the grant position does not necessarily follow the employee into the new regular position. 

 

WORK ENVIRONMENT

Usual human services office working conditions prevail.  Must be willing to travel unaccompanied to areas where the population served lives.  Must be available to work 37.5 hours per week and the work hours may include evenings or weekends.

 

Usual social services office working conditions prevail. 

 At YWCA of Rochester & Monroe County, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an Equal Opportunity Employer, we stay true to our mission by ensuring that our place can be anyone’s place.