Hybrid IT Admin bei Image Solutions

Job Title: IT Administrator

Reports to: Director of IT

Industry: Apparel, Uniform, and Promotional Products

Location: 3 days/week onsite in Long Beach, CA

Who We Are

At Image Solutions, we don’t just provide uniforms—we create solutions that help organizations present a professional, cohesive brand image. As a growing leader in the $23 billion branded apparel industry, we partner with regional and national organizations to deliver customized, high-quality uniform programs that fit their unique needs.

What sets us apart is our commitment to service, innovation, and giving back. We donate 10% of our annual profits to charity and prioritize building lasting relationships with our customers through personalized support and seamless execution.

Position Summary:

We are seeking a proactive and detail-oriented IT Administrator to provide Tier 1 support and manage desktop systems and network infrastructure across two office locations. The ideal candidate will have a strong foundation in IT support, networking (WAN/LAN), hardware/software asset management, and the ability to collaborate with external vendors on system upgrades and security initiatives.

Key Responsibilities:

• Desktop Support & Troubleshooting
  • Provide Tier 1 support to end-users for Windows PCs, printers, peripheral devices, and common software applications.
  • Troubleshoot hardware and software issues and ensure timely resolution.
• Network Support
  • Monitor and support basic network infrastructure including WAN/LAN connectivity, routers, switches, and access points.
  • Escalate complex network issues to senior IT staff or vendors as needed.
• Asset Management
  • Maintain up-to-date inventory of hardware and software assets.
  • Track and manage device lifecycle, software licenses, and compliance.
• Vendor Coordination
  • Work closely with our third-party security partner on system/network upgrades and vulnerability remediation.
  • Assist with implementing security policies and patch management.
• Documentation & Reporting
  • Maintain IT documentation including network diagrams, asset logs, support procedures, and incident records.
  • Provide regular reports on support issues, network status, and asset status.

Required Skills & Qualifications:

• 2+ years of experience in a desktop support or junior network administrator role.
• Strong understanding of Windows OS, Microsoft Office, MAC, and remote support tools.
• Basic knowledge of networking concepts (IP addressing, DHCP, DNS, VPN, firewalls).
• Familiarity with hardware installation, imaging, and troubleshooting.
• Experience managing IT assets and documentation.
• Excellent communication and organizational skills.
• Able to travel between two office locations as required.

Preferred Qualifications:

• CompTIA A+, Network+, or similar certifications.
• Experience working with ticketing systems like Zendesk, Jira, or similar.
• Familiarity with Office 365, Active Directory.
• Exposure to cybersecurity tools or vendor coordination a plus.

What’s In It For You? 

• Competitive base pay and annual bonus 
• A supporting, thriving team focused on work culture and environment. 
• Health, dental and vision insurance 
• Matching 401(k) program 
• An opportunity to make an impact to the success of the company 
• Milestone Rewards for 5-10-15-year anniversaries with the company 
• Being a part of an organization that gives back to the community 
• More info: https://www.imageinc.com/careers