Hybrid Customer Success Manager - K12 bei Frazil
Frazil · Salt Lake City, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Salt Lake City
Position Overview
Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, Frazil Energy, and Café Tango! We are a growing, high-performance team in search of a Customer Success Manager. If you are a tireless relationship builder, and collaborative multitasker who excels at handling a high-volume of accounts, read on…we may be the perfect team for you!
The Freezing Point sales teams work directly with distributors and chains to bring individual businesses, convenience stores, gas stations, schools, etc. into the Frazil or Café Tango program. While our outside sales teams build and maintain many of those relationships, our Customer Success team leads the onboarding process and carries the sales process over the finish line. Paired directly with a Regional Sales Manager, they manage contract completion, vendor relationships, third-party service providers, and are key to coordinating onboarding activities with all internal Freezing Point teams.
Key Responsibilities
On any given day you may:
- Serve as the primary in-office liaison for the completion of sales and onboarding of new clients.
- Partner closely with distributors, broker partners, and convenience stores to complete the onboarding process.
- Successfully support the execution of tradeshows including scheduling, equipment management, set up, and attending shows as needed.
- Manage incoming lead calls as needed, promoting the Frazil product through education.
- Complete day-to-day team projects including reporting, analysis, research, and marketing campaigns.
- Work closely with internal groups including Sales, Customer Service, Performance Management, Logistics, and Marketing.
- Complete all administrative work associated with sales operations including CRM system updates, notation, call backs, etc.
Skills, Knowledge, and Expertise
Preferred Qualifications and Skills:
- Bachelor's degree from a four-year college or university
- 2-3 years in sales operations, client success, or account management; preference given to experience in the K12 or food service industries
- Proven experience managing high-volume inboxes and large data sets within Excel.
Who will be successful in this role?
Our Customer Success team has a broad background in a variety of fields. While specific industry experience is not required, the key skills and behaviors needed to succeed in this role include:
Our Customer Success team has a broad background in a variety of fields. While specific industry experience is not required, the key skills and behaviors needed to succeed in this role include:
- You have exceptional communication and follow-up. You are a natural born communicator and are comfortable communicating in writing, over the phone, and in person. You communicate well under pressure and have experience navigating high-stakes conversations that have direct implications to budget, customer experience, or contract success.
- You are a relationship builder, both internally and externally. You build rapport through active listening, professionalism, and execution. You know that the success of any B2B relationship hinges on delivering as promised.
- You are a strong team player with a collaborative work style. You empathize before you criticize and always look to find the common ground. You give and receive feedback well. You contribute through sharing ideas but are more focused on the success of the overall team than ego.
- You have a proven system to manage your time. This isn’t your first rodeo. You know your individual work style and have honed your ability to prioritize and triage. You consistently deliver and know when to ask for help.
- You have a passion for details. You are energized by accuracy and enjoy a healthy balance of task-based work and organic, nuanced relationship management. You are capable of managing lots of "little things" while maintaining accuracy and output.
- You are data driven. You use data to direct your work with an eye for efficiency and value-added efforts. Metrics are motivating and you even enjoy some healthy competition now and then.
Working Conditions
Onsite office position in Salt Lake City, UT.
Benefits
- All tools provided
- Travel pay with overtime paid on travel time
- Medical, Dental, Vision
- Life Insurance
- Accident, Hospital, Critical Illness
- Short Term & Long Term Disability
- 401k with Employer Match
- Paid Time Off & Holidays
