Hybrid Spa Coordinator bei Bear Creek Mountain Resort

WHAT WE ARE LOOKING FOR:

The ideal Spa Coordinator for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Spa team as they will be the first person to welcome Spa guests. The right person will be able to ensure that the guest receives the high level of service expected and the services requested are scheduled to meet their needs. Additionally they will ensure that supplies in the common areas of the spa are available.

WHAT WE EXPECT FROM YOU:

• Greet and welcome Spa guests
• Check in guests for Spa and Salon appointments
• Provide spa guest with locker keys and tour of locker room and spa facilities
• Actively promote to the guest the Spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Ensure all guests complete intake forms, are informed of Spa visit process and receive necessary items while visiting the Spa
• Handle guests' questions and concerns professionally and courteously
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Communicate to management any and all occurrences involving guests in the spa that require attention
• Maintain a positive attitude and contribute toward a quality work environment
• Have knowledge and understanding of all services and products
• Monitor the appointment bookings
• Accurately process guest payments
• Actively promote retail items
• Understand and follow the standards of sanitation and sterilization as directed by law and the spa's policies and procedures

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day.
• Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures