Hybrid 911 Shift Supervisor bei City of Bloomington, MN

About the Department

The City of Bloomington is seeking an individual to oversee and coordinate the operations of a 24-hour public safety communications center during an assigned shift. This position provides direct supervision to Public Safety Telecommunicators and call-takers on duty, ensuring adherence to protocols and ensure the timely processing of emergency and non-emergency police, fire, and EMS calls for service. The 911 Shift Supervisor supports administrative functions, participates in training and quality assurance efforts, and serves as acting Dispatch Supervisor in their absence.

CITY VALUES & EXPECTATIONS

• ·Develops, supports, and models a positive and productive workplace culture based on respect, dignity, honesty, and integrity. Allows staff to grow and succeed by providing opportunities for increased responsibility and creating a positive work culture
• Supports and advances organizational development efforts such as developing a high performing organization, employee engagement, workforce development, inclusion and equity, and performance measurement efforts
• Works cooperatively with others; develops and maintains respectful and effective working relationships with diverse coworkers and community members; consistently brings a high level of self-awareness and empathy to all personal interactions
• Proactively resolves conflicts and misunderstandings in order to ensure a respectful and inclusive workplace
• Seeks to understand the legacy of structural racism, and its impact on employees and the residents we serve; identifies any implications and adverse equity impacts when developing or reviewing policies, projects, activities and interactions with stakeholders
• Embraces the City's shared values and contributes towards accomplishing the City's vision and goals by being creative, innovative, continuously learning, and communicating clearly

Position Duties

• Supervise and coordinate the daily operations of assigned shift, ensuring appropriate staffing levels and equitable workload distribution.
• Monitor call-taking and dispatching activity to ensure compliance with department protocols, regional procedures, and applicable laws.
• Provide real-time coaching, support, and guidance to communications personnel handling high-risk or complex incidents.
• Serve as an initial point of contact for shift-related employee concerns, technical issues, or escalations; resolve or refer issues as appropriate.
• Assist with scheduling, shift coverage, and coordination of breaks to maintain operational readiness.
• Conduct or assist with on-the-job training, mentoring, and documentation of new or probationary employees.
• Monitor performance and provide input for employee evaluations and corrective actions in coordination with the Dispatch Supervisor.
• Review and evaluate incident recordings and CAD entries for quality assurance and training purposes.
• Ensure accurate and timely documentation of major incidents, equipment malfunctions, or shift-related concerns.
• Serve as liaison between dispatch staff and police, fire, EMS, and other public safety partners during the shift.
• Assume Dispatch Supervisory duties during absences or as assigned.
• Perform the work of a Public Safety Telecommunicator as needed.
• Serve as the Assistant Terminal Agency Coordinator (TAC), ensuring compliance with all Bureau of Criminal Apprehension (BCA) rules and guidelines; assist with monthly validations, biannual audits, and other NCIC/Hot Files compliance-related responsibilities.
• Perform other duties as assigned or required.

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED

• Strong leadership, decision-making, and conflict resolution skills.
• Ability to remain calm and exercise sound judgment under pressure or during critical incidents.
• Effective interpersonal communication skills to interact with staff, sworn personnel, and the public.
• Attention to detail and commitment to accuracy and accountability.
• Familiarity with federal, state, and local regulations affecting emergency communications, including confidentiality and public records laws.

Minimum Qualifications

MINIMUM QUALIFICATIONS 

• High School graduate or equivalent
• Five years of increasingly responsible experience in emergency communications dispatching, such as Communications Training Officer or similar, including one year as a lead or senior dispatcher.
• Comprehensive knowledge of police, fire, and EMS dispatch operations, procedures, and technology, including CAD and radio systems.

DESIRABLE QUALIFICATIONS

• Associates degree or higher in communications, public safety or a related field.
• Emergency Number Professional or Registered Public Safety Leaders certification.
• Previous supervisor experience.
• Ability to speak a second language, in addition to English that has a recognized presence in the community. (Spanish, Somali, Vietnamese, Chinese Mandarin, Cambodian, etc.)

Other Qualifications

SUPERVISION OF OTHERS

This position supervises employees on a designated shift.

Anticipated Hiring Range: $37.16 – $39.42 Hourly

2024 Full Salary Range: $37.16 – $49.55 Hourly

Full-Time; Non-Exempt; Non-Union; Benefits Eligible

The City of Bloomington is an Equal Opportunity Employer and is committed to creating a diverse workforce that reflects the community we serve. Applicants who are black, indigenous or persons of color are encouraged to apply. We also encourage women, veterans, members of the LGBTQIA community, and individuals with disabilities to apply.