Hybrid Tourism Partnerships Manager bei The Florida Aquarium

Salary range starts at 60k annual

Position Summary

The Tourism Partnership Manager plays a critical role in driving awareness to and growing revenue for The Florida Aquarium. This position requires a strategic and detail-oriented individual to manage existing key tourism partnerships with the primary goal to optimize revenue generation and increase audience acquisition.

Essential Position Functions 

• Identify, develop, and manage key tourism partnerships including OTA’s, hotels, and tour operators that align with the strategic plan, attendance, and revenue goals
• Maintain repository of all third-party contractual agreements and reconciliation reports
• Manage the full lifecycle of external product partnership creation and fulfillment
• Create comprehensive framework to evaluate the efficacy of third-party reseller partnerships
• Assist in the processing and fulfillment of all external ticket and product partners needs
• Develop and maintain strong relationships with the Tampa and other convention and visitors bureaus, tour and travel groups, and other tourism industry organizations
• Work with the Director of Business Intelligence on strategic pricing to generate competitive product offerings while remaining aligned to our dynamic pricing principals
• Evaluate net rates per key tourism partnership and make recommendations to support overall revenue generation goals
• Represent the Aquarium by attending various tradeshows and conferences to generate and enhance tourism partnerships while amplifying awareness of The Florida Aquarium
• Conduct venue tours and partner with local visitor bureaus to coordinate and host familiarization trips with targeted clients when needed
• Maintain and generate reports to track the efficacy of each tourism related sales vertical
• Proactively provide regular briefings for the Business Operations team leadership with accurate and timely reporting on all third-party activities and sales trends
• Provide assistance, guidance, and operational support to The Florida Aquarium’s Guest Services team to ensure any reseller troubleshooting needs are met in a timely manner
• Deliver extraordinary customer service to all Aquarium guests and internal customers
• Understand and align with the Aquarium’s purpose, vision, and values
• Self-motivated, focused, and must work well in a team and collaborative environment
• Implements sustainable business practices whenever possible
• Support TFA’s Shared Purpose by participating in a Conservation Day of Action shift on an annual basis
• Other duties as assigned

Education Requirements and Technical Skills

• Bachelors degree preferred
• Three to five years of business management experience in entertainment/tourism/attraction industry
• Knowledge of Microsoft Office Software
• Multi-lingual a plus
• This schedule is primarily Monday – Friday with flexibility to meet event requirements, including occasional evenings and weekends.

Competencies 

• Leadership - Strong leadership, organizational, process improvement and relationship management skills and the ability to mentor and lead junior staff.
• Customer Service Orientation — Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas of responsibility.
• Teamwork — supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals.
• Planning and organizing — Establishing a course of action with specific long-range goals for the aquarium; setting priorities among competing requirements and allocating resources in the most efficient and effective way; developing contingency plans that anticipate changes in the work environment.
• Judgment — Deciding on and committing to an action on the examination of the facts at hand; finding creative solutions to situations and opportunities that arise; taking strategic risks when necessary.
• Concern for Detail — Pays attention to every portion of any task, down to the smallest item
• Communication (oral and written) — Effectively expressing ideas verbally and non-verbally and actively listening to individuals and groups; preparing and focusing presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely in written form, through memoranda, letters, reports, and other documents.
• Information Gathering and Monitoring — Effectively collects relevant data using questioning or research techniques to monitor and manage projects and people

Typical Physical Requirements 

• Sitting (2 to 8 hours per day) 
• Standing (8 hours per day) 
• Walking (3 hours per day) 
• Bending/Stooping — Occasionally 
• Squatting — Occasionally 
• Climbing stairs — Occasionally 
• Reaching above shoulders — Occasionally 
• Kneeling — Occasionally 
• Pushing/Pulling — Occasionally 
• Carrying (up to 40 lbs.) — Occasionally 
• Lifting (up to 40 lbs.) — Occasionally 
• Exposure to marked changes in temperature and humidity 
• Driving automotive equipment 
• Exposure to dust, fumes and gases 
• Typing on a computer keyboard 
• Excellent vision for proofing and detail work 
• Coping with demands (stresses that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained 
• More than normal talking 
• More than normal talking on telephone 
• Ability to travel (car) nationally and/or internationally 
• Ability to travel (air)  
• Flexibility in working weekends and evenings 
• Flexibility in working holidays