Hybrid Repair Specialist, Osprey bei Helen of Troy

Join our Product team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Repair Specialist, Osprey

Department: Product – Warranty and Repair

Work Location: Cortez, CO, 100% Onsite

What you will be doing:

As an associate of the Warranty & Repair (W&R) team, the Repair Specialist evaluates and conducts repairs of worn, damaged, and defective products under the All Mighty Guarantee (AMG) warranty. Product is repaired to a condition that meets all quality, functional, and cosmetic standards. Skillsets such as repair technique, aptitude, and productivity are expected to continuously develop with time.

Repair and processing information is to be regularly and accurately entered into the Business Central (aka NAV) ERP system. This position participates in other department activities including Repair Prep, goal work, and special projects as coordinated with the Warranty Repair Manager (WRM). 

• Obtain product from queue of repair pack racks, assess issues and develop repair strategy.

• Conduct repair using sewing machines, heat patches, seam rippers, bar-tacker, long-arm, zigzag, walking foot, and other machines and repair methods, as appropriate.

• Seek repair advice from fellow Sr. Repair Specialist or most senior team members available when necessary. 

• Assist repair team with intake and processing of customer packs, as requested. 

• Develop and provide feedback to Warranty Repair Management on process and efficiency improvement. 

• Participate in team meetings and support department objectives.

• Update the ERP system with appropriate repair information and notations. 

• Employ effective use of MS Office applications and MS Teams to communicate with other departments and team members. 

• Maintain a clean and organized workstation and work area. 

• Conduct routine machine maintenance to specification outlined by management. 

• Provide information to PLM team about commonly repaired packs as well as feedback around potential repair areas for products in development. 

Minimum Qualifications:

• HS Diploma, or GED.

• Ability to conduct backpack disassembly and assembly, understand mechanical and ergonomic function of backpacks.

• Prior experience operating a sewing machine.

• Basic computer proficiency includes experience with (or ability to learn) MS Word and Outlook.  

• Authorized to work in the United States on a full-time basis.

Preferred Qualifications:

• College-level coursework or degree.

• Prior experience in product repair, industrial machine operation, or trades requiring the use of tools.

In Colorado, the standard base pay range for this role is $16.00 - $25.00 hourly. This base pay range is specific to Colorado and may not be applicable to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance. The range listed is just one component of the total compensation package for employees.

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

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For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer.  We are committed to developing a diverse workforce and cultivating an inclusive environment.  We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

We will provide individuals with disabilities with reasonable accommodations to participate in the job application process.  If you would like to request an accommodation, please contact Human Resources at (915) 225-8000. 

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.