Hybrid SERVICE ADVISOR bei AutoSavvy

Description

AutoSavvy is one of the largest and fastest growing automotive dealers in the country, and we are looking for talented individuals who can help us accomplish our lofty goals. We currently have 20 stores located in 11 different states and we are just getting started. AutoSavvy truly has a unique and distinct advantage in delivering value and savings for our customers, really, we’re not just saying that. Join our team and help make car buying an ecstatic, satisfactory experience!

Schedule:

• Monday – Friday only
• 8:00 AM – 5:00 PM  

Compensation:

• $-$

Service Advisor

Job Duties & Responsibilities:

• Extend a professional and welcoming greeting to every customer immediately 
• Verify all customer information including email and cell phone with every customer 
• Gather all necessary vehicle information correctly and record accurately 
• Identify customers primary concern and accurately document everything needed to ensure vehicle will be fixed right the first time 
• Write a detailed repair order for each customer given their needs 
• Perform visual walk around of the vehicle making any note of vehicle condition 
• Work with and assist automotive technicians on repair orders 
• Perform clear and consistent communication with every customer 
• Handle all customer concerns immediately with a fair resolution for the customer and the dealership 
• Maintain a high level of customer satisfaction scores 
• Give fair and competitive price quotes along with detailed documentation 
• Follow all factory guidelines for warranty coverage 
• Apply a high standard of employee conduct including reliability, promptness, appearance and professional behavior 
• Additional duties assigned 

Required Skills:

• Excellent communication and interpersonal skills to interact effectively with customers and address their concerns
• Understanding of automotive systems and terminology to explain issues and services to customers accurately.
• Capability to upsell services and products while maintaining customer trust.
• Ability to prioritize tasks effectively to meet service deadlines and improve customer satisfaction.

Preferred Experience:

• Prior work in the automotive industry, whether as a technician, mechanic, or in a related role, helps build a strong technical foundation.
• Background in customer-facing roles, especially in service-oriented industries, is crucial for developing interpersonal skills and understanding customer needs.
• Experience in sales, particularly in automotive or related fields, can help in upselling services and managing customer relationships effectively.
• Familiarity with service department operations, including scheduling, parts inventory, and workflow, is beneficial.
• Familiarity with automotive diagnostic tools and software can improve communication with technicians and help in troubleshooting.

Physical Expectations:

• Walking and standing for extended periods, especially when interacting with customers or checking the service area.
• Occasional bending, stretching, or reaching to handle paperwork or while inspecting vehicles.
• Visual Acuity to be able to inspect vehicles and read documents (even though most work is administrative, there could be a need to inspect cars on the lot).
• Verbal Communication the ability to speak clearly and listen attentively to customers’ concerns, technicians’ explanations, and communicate effectively.
• Auditory Acuity to hear well to communicate with coworkers and customers in potentially noisy environments (like the service department).
• Manual Dexterity to use a computer, phone, or other office equipment efficiently.
• Light Lifting to occasionally lift or move light objects, such as parts, paperwork, or small tools weighing up to 20-30 lbs.
• Sitting for Extended Periods such as sitting at a desk or in meetings, handling tasks and paperwork.

Benefits We Offer:

We want to ensure our members are taken care of and have perks to prove it!

• Comprehensive Benefits: Medical, Dental, and Vision coverage, HSA match, and Employer-paid Life Insurance
• Employee Assistance Program: For personal support and resources
• Additional Perks: Pet Insurance, Gym Discounts, and an Employee Vehicle Purchase Program
• Retirement Savings: Employer matching contributions
• Paid Time Off: Among the best PTO policies in the industry

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

All offers are contingent upon successfully passing of a pre-employment screening for illegal substances, background check, and motor vehicle verification. 

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Qualifications