Hybrid Account Support Advisor Leader - PSG bei GreatAmerica Financial Services

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

We are Looking to Add a Key Member to our Account Support team!

The Account Support Leader has demonstrated mastery in Account Support by providing exceptional customer service in proactively providing solutions that lead to the satisfaction and retention of GreatAmerica’s Customers within granted authority levels. The Account Support Leader is responsible for the development of Account Support Advisors and ensures performance is within expectations. The Account Support Leader will review and report functional service levels in alignment with business units and company targets. This position serves as a resource for Account Support and team members company-wide.  All Account Support Leaders must follow and adhere to the GreatAmerica Principles and GreatAmerica Experience Standards.

As an Account Support Advisor Leader, you will:

• Fluent, proficient in all responsibilities of Account Support
• Involvement in hiring process of direct ASAs, including job requisition preparation and approval, resume review, leader/team previews, debrief and offer decision discussions
• Ensures timely onboarding, training, and administration of applicable testing of direct new hires, through all training practices and processes available
• Utilize tools to gauge performance of direct reports
• Report out performance of direct reports and function to stakeholders
• Utilize one-on-one time to share performance of each direct report and identify development or training opportunities.
• Provide support and feedback to ASAs looking to further their development
• Assist in maintaining content of training curriculum & applicable testing materials
• Contribute to the strategic direction of Account Support through participation in planning sessions, and recurring meetings.
• Ensuring timely completion of direct report goal setting, 90-day, 6-month, mid-year, and annual reviews
• Enhance the skill set and success of others through inspiration and motivation
• Proactively seek continual improvement opportunities, efficiency gains, and encourage others to do so
• Exhibit strong passion for Account Support and has long-term aspirations to remain in the function
• Respected as a positive influence within the function and external of the function
• Exhibit strong communication, motivation, and presence within business units, teams, and function

To be successful in this role you will need: ​

Education

• High School graduate or equivalent

Experience

• 3-5 years of customer service experience
• Demonstrated high-level customer service skills
• Demonstrated professional written and verbal communication skills
• Proven fluency & proficiency as an Account Support Advisor
• Considered a high potential team member
• Must exhibit strong and consistent performance from a technical and cultural standpoint

Skills and Abilities

Computer Skills

• Microsoft Office Suite, Vision, Infolease, Info-Zone, OnBase, Etactics, Salesforce, Sharepoint, Payment History Tool,
• End of Term System

Other Requirements

• Detail Oriented, Ability to Multi-Task, Decision Making, Collection Skills, Cross Training, Time Management, Accountability, High Quality of Written and Verbal Communication Skills & Customer Oriented, Complaint Resolution

Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:

Financial Benefits

• Competitive Compensation
• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off

Health, Wellbeing, and Family Planning Benefits

• Paid Vacation - starting at 80 hours annually for employees in their first year of service.
• Paid Sick Days - Ten (10) per year with a conversion option for unused time.
• Ten (10) Paid Holidays per year
• Gym Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Assistance Program
• Parental Leave

Education and Career Planning Benefits

• Tuition Assistance
• Networking Opportunities
• Leadership Development Opportunities

Perks

• Paid Parking
• Service Awards
• Hybrid work arrangements
• Business casual environment
• A strong organizational culture focused on our greatest asset: you!

If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers.

Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.