Hybrid Membership Representative bei Deseret Mutual Benefit Administrators

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints.

We have an opening for a Membership Representative to work in the MISSIONARY MEDICAL Department for our Membership Team.

In addition to embracing the mission and values of the company, Missionary Medical also strives to (1) make sure the missionary/member receives the best possible care, (2) be financially responsible and (3) lighten the burden of the mission president and his wife. These goals are achieved through operational excellence.

JOB DESCRIPTION:

In collaboration with other team members to administer our missionary and mission president plans, this position is specifically responsible for handling all Missionary Medical plans (SSMP, CAMA, Young Missionary, Mission President) regarding enrollment, insurance and HIPAA updates. This includes handling incoming phone calls to resolve Membership related issues for each of the plans.

REQUIRED QUALIFICATIONS:

• Effective verbal and written communication skills
• Ability to collaborate; work with individuals and groups
• Detail-oriented with strong quantitative skills and problem-solving abilities
• Ability to consistently follow through
• Self-motivated, self-directed, and accountable, with a passion for excellence
• Proficient in Microsoft Office applications and programs
• High School graduate or equivalent

PREFERRED QUALIFICATIONS:

• Strong healthcare operations knowledge (transactional processing, enrollment, medical management, customer service, COB policy, and plan design)
• Experience working with the Church Activity Medical Assistance plan
• Associates or Bachelor's degree
• Previous working knowledge of health insurance plans/products in Missionary Medical
• Intermediate knowledge of Excel
• Clear understanding of Medicare impact with senior missionaries and enrollment
• Member Enrollment, insurance and HIPAA understanding and processing
• Thorough understanding and competency in Amisys and Workflow
• Phone call expertise in customer service

What We Offer:

• Competitive pay
• Rich medical, vision and dental benefits with low premiums. One of the top health plans in Utah
• Rich retirement planning: including 401(k) company match, 8% EDRC Employer Discretionary Retirement Contribution (we just give you free money for retirement), life insurance, and full service Financial Planners onsite at no cost
• Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 12 paid holidays
• Award winning wellness program with health coaching, ability to earn 3 additional days off a year, fun activities and an onsite gym.
• Tuition reimbursement
• Career development through company sponsored programs and over 5000 on-demand online training courses.
• Hybrid work schedules available depending on position
• Employee Assistance Program