Principal Responsibilities
• Research and respond to all requests to support operations and ensure prompt account resolution.
• Retrieve and forward requested information to appropriate parties efficiently.
• Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
• Maintain diplomacy when addressing escalated matters.
• Communicate professionally with appropriate parties for prompt account resolution.
• Build and maintain excellent Client relationships.
• Review, distribute, and follow-up on all requests submitted to Client personnel.
• Process correspondences received or forward to the operations center, as applicable.
• Review open accounts to determine and take appropriate actions through understanding charges, billed claims, payments, denials, adjustments, and refunds.
• Responsible for meeting goals and quality standards through efficient and accurate work processes.
• Knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations.
• Knowledge, understanding, and compliance with Getixhealth policies and procedures.
• Maintain knowledge of functional area and company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management. Qualifications - High School Diploma or General Educational Development (GED) certificate.
- Previous medical customer service experience preferred.
- Local or state certifications preferred (i.e., CPAR, CPAT, etc.).
- Proficient personal computer skills including Microsoft Office.
- Ability to uphold the highest level of confidentiality.
- Epic system knowledge preferred
- Revenue Cycle experience required
- Excellent interpersonal, written, and oral communication skills.
- Ability to work in a team fostered environment.
- Ability to work in multi-tasked environment.
- Ability to prioritize and organize work.
- Ability to adapt to a flexible schedule.
Work Environment Benefits and Incentives - Comprehensive Health Coverage:
- Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
- Life and Disability Insurance:
- Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
- 401(k) Retirement Savings Plan:
- Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
- Paid Time Off (PTO):
- Accrue Paid Time Off starting on your first day of employment.
- Flexibility in Benefits:
- The company reserves the right to amend, modify, or terminate any benefits programs as needed.
GetixHealth is an Equal Opportunity and E-Verify Employer |
