Hybrid ITS Infrastructure Manager bei Martin County Board of County Commissioners, FL

About the Department

The ITS Infrastructure Manager provides strategic leadership and support for the County’s core technology infrastructure, including data centers and desktop services. This role combines managerial, technical, and operational responsibilities, overseeing system administration, desktop support, cybersecurity, and IT asset lifecycle management. This position requires strong collaboration and communication with internal teams, external partners, and public stakeholders to ensure secure, reliable, and customer-focused technology service delivery.

In the event of a natural or man-made disaster that may threaten the area, the employee will be required to perform emergency duties as directed.

This position has a schedule of Monday through Friday, 8:00 AM to 5:00 PM (EST). 

Position Duties

(Note: The listed duties are illustrative only and are not intended to describe each and every function, which may be performed in the job class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.) 
 
Manages the daily operation of the data center and desktop support.
 
Manages the development of the data center and desktop support networking and systems standards and policies for connected computing environments. 
 
Assists in the preparation of capital and operating budget.
 
Prepares and processes purchase orders and oversees and manages service contracts.
 
Accounts for assigned property and participates in inventories as required.  
 
Performs IT software/hardware lifecycle management from the desktop to the data center.
 
Prepares and maintains the Technology Investment Plan budget, taking a lead role in coordinating with other ITS Managers to ensure strategic funding for new initiatives, license acquisitions, maintenance renewals, and long-term software, hardware, and system replacements.
 
Prepares and maintains the Technology Investment Plan’s budget in collaboration with other ITS Managers, ensuring appropriate funding for new initiatives or licenses, maintenance renewals, and future software, hardware, or system replacements.
 
Maintains detailed documentation of all systems under the purview of this position.

Writes performance evaluations, issues counseling forms/disciplinary actions, handles employee complaints and grievances, recommends the hiring, firing, promoting of staff and personnel actions in accordance with County directives.
 
Performs work related to this job description as required.
 
KNOWLEDGE, SKILLS AND ABILITIES: 
(Note: The knowledge, skills, and abilities identified in this class specification represent those needed to perform the duties of this class. Additional knowledge, skills and abilities may be applicable for individual positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
 
Knowledge of project management best practices for project participation, which include project definition, planning, scheduling, vendor management, risk assessment, change management and project control.
 
Knowledge of governmental purchasing, personnel and accounting procedures; research techniques and sources and availability of information.
 
Knowledge of the function, operations and organizational structure of local government and the interrelationship of departments.
 
Knowledge of the operating characteristics, capabilities, and limitations of electronic computer equipment.
 
Knowledge of research techniques, methods and procedures.
 
Skill in troubleshooting and problem resolution at the PC, server and networking levels.
 
Ability to provide excellent customer service orientation and experience in business-related interactions.
 
Ability to exhibit high-energy levels and be passionate about customers and their needs.
 
Demonstrated ability to be results-oriented and capable of handling multiple tasks at once.
 
Ability to display a high degree of initiative and independence of action.
 
Ability to display strong analytical skills and to quickly grasp new concepts and use a facilitative style to gather information for decision making.
 
Ability to adjust to changes in customer demands or operational goals.
 
Ability to plan assign, and supervise subordinate personnel, in a manner conducive to full performance and high morale.
Ability to analyze a variety of departmental processes and procedures and recommend and document process improvements.
 
Ability to make sound decisions in accordance with applicable laws, regulations, policies, and agreements.
 
Ability to establish and maintain effective working relationships with Information Technology employees and users.
 
Ability to express oneself clearly and concisely, orally and in writing and to communicate effectively.
 
Ability to use small office equipment, including copy machines or multi-line telephone systems.
 
Ability to use computers for data entry, word processing and accounting purposes.
 
Ability to use highly technical computer applications such as GIS and CAD.
 
Ability to supervise employees developing, installing or repairing technology systems.
 
Ability to supervise and motivate personnel.
 
Strong organizational and planning skills.

Minimum Qualifications

Must possess a Bachelor’s Degree from an accredited college or university in Information Technology, Computer Engineering, Computer Science, Public/ Business Administration or  closely related field and six (6) years’ experience in operational support for information technology with two (2) of those years in a management/supervisory level.
 
Additional qualifying education and/or experience which provide the necessary knowledge, skills and abilities may be substituted one for the other on a year for year basis.
 
CERTIFICATES, LICENSES, REGISTRATIONS: 
Must possess a valid Florida Driver’s License
 
Possession of Microsoft, Citrix, VMWARE, Security, Cisco, CompTIA certifications preferred.

Other Qualifications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Acceptable eyesight (with or without correction)
 
Acceptable hearing (with or without correction) 
 
Ability to sit for long periods of time
 
Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other related office equipment as necessary.
 
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily indoors.
 
Involves frequent interaction with people.

ADA/COMPLIANCE STATEMENT:

This document may be reproduced upon request in an alternative format by contacting the County ADA Coordinator (772) 320-3131, the County Administration Office (772) 288-5400, Florida Relay 711, or by completing our accessibility feedback form at www.martin.fl.us/accessibility-feedback. 

EEO STATEMENT:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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