Hybrid Service Manager bei Sierra Auto Group

Description

Job Title: Service Manager

Job Summary:

We are seeking a dedicated and experienced Service Manager to oversee our service department at our dealership. The ideal candidate will be responsible for managing service operations, ensuring customer satisfaction, and leading a team of service technicians. This role requires strong leadership skills, excellent communication abilities, and a commitment to providing high-quality service.

Key Responsibilities:

- Manage daily operations of the service department, ensuring efficiency and productivity.

- Supervise and train service staff, fostering a positive work environment.

- Develop and implement service department policies and procedures.

- Monitor service performance metrics and implement improvements as needed.

- Ensure customer satisfaction by addressing concerns and resolving issues promptly.

- Collaborate with sales and parts departments to enhance overall dealership performance.

- Maintain accurate records of service transactions and customer interactions.

- Stay updated on industry trends and advancements in automotive technology.

Skills and Qualifications:

- Proven experience as a Service Manager or in a similar role within the automotive industry.

- Strong leadership and team management skills.

- Excellent communication and interpersonal abilities.

- Customer-focused with a commitment to service excellence.

- Proficient in service management software and Microsoft Office Suite.

- Knowledge of automotive repair and maintenance processes.

- Ability to analyze data and make informed decisions.