Hybrid Internal Trainer (Independence Title - Main Office) bei Anywhere Integrated Services

·         Master the functionality of software, including workflows, features, and integrations, to become an in-house expert.

·         Develop and deliver training programs, as required by leadership, to support the escrow teams.

·         Assist with creating engaging training materials, such as guides, videos, slide decks, and FAQs, as needed, tailored to different user roles and skill levels.

·         Collaborate with IT and department leads to understand specific team needs and customize training accordingly.

·         Conduct live in-person training sessions, and via Zoom or TEAMS as approved, ensuring clarity, engagement, and retention.

·         Champion change management, helping employees feel confident, supported, and motivated throughout the transition.

·         Assist with maintaining and managing content, as needed, in proprietary training software

·         Provide escrow staff coverage or assistance, as needed, floating to the Region 1 offices as requested by management.

·         Seeking a highly organized individual with strong attention to details and ability to thrive in a fast-paced environment,  consistently meeting tight deadlines.

·         Must be a collaborative player who supports fellow team members, conducting themselves and communicating in a professional and respectful manner.

·         Working knowledge of escrow and/or title processes to ensure training is relevant and aligned with daily workflows

·         Comfortable presenting material both to individuals and large meeting groups.

·         Strong technical aptitude and ability to quickly learn new software platforms.

·         Ability to manage a high-volume training schedule under tight deadlines.

·         Empathy and patience when working with users of varying tech comfort levels.

·         A High School diploma or equivalent required

·         Over-night travel required to support training in branch offices in Austin, Dallas, Houston, San Antonio and other  potential areas, as requested

·         At least 5 years of experience in all areas of escrow processing and procedures, including all pre-closing and post-  closing duties, along with settlement statement preparation.

·         Excellent verbal and written communication skills

·         Proficient in Microsoft Suite

·         Proficient with technology applications such as Zoom, TEAMS and PowerPoint

·         Proficient with DocuSign

·         Must be available to work 8am – 5pm, Monday through Friday, with flexibility for occasional evening events