Hybrid Receptionist I bei Physicians East, P.A.

Job Title: Reception I

FLSA Status:  Non-Exempt

About us

Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.

Location & commitments

FT/PT/Temp/PRN role based at our Greenville (other) location, Monday-Friday, 8a.m. – 5 p.m.

Overtime may be required to ensure patients are taken care, tasks are completed, and calls are returned in a timely manner.  Weekend work is rare but can occasionally be necessary.

Supervision Received: Reports to the Department Coordinator, Operations Supervisor and Operations Manager.

Supervision Exercised: None.

Typical Physical Demands: Requires sitting for long periods of time. Working in office environment. Some bending and stretching required. Manual dexterity required for use of calculator and computer keyboard.

Typical Working Conditions:

Work is performed in an office environment. This position involves frequent contact with staff, patients, and the public.

About the role

The Reception position oftentimes is the first person with whom a patient or patients family member will interact either upon arrival at the practice or via phone conversations prior to the visit. The Reception staff are responsible for ensuring optimization of the patient visit by positively impacting the patients care through knowledgeable, reliable, and courteous interactions. Further, the Reception staff ensures the accuracy of the patient’s demographic and insurance information. The Reception staff works closely with all care team members and is responsible for performing a variety of office functions including answering incoming phone calls; scheduling appointments; greeting patients and family members; and collecting co-payments.  High School diploma required. One or more years of secretarial/medical assistant experience.

Responsibilities

• Practice exceptional customer service, greeting every patient and calling them forward at earliest ability to check in 
• Effective communicate between administrative team, clinical staff, insurance staff, lab and diagnostic staff, patient assistant team, security staff, and providers 
• Provide and explain required forms and paperwork required at check in 
• Verify active insurance, in/out of network eligibility, and authorizations 
• Collect copays, coinsurance, and outstanding balances 
• Adhere to and explain financial policy to patients as needed 
• Coordinate multiple areas and resources to resolve scheduling, insurance, and clinical conflicts 
• Take initiative in learning new tasks, processes, and software/systems 
• Ongoing growth in knowledge of company policies and procedures 

• Zusätzliche Nebenleistungen