Hybrid Clinical Informatics Specialist (Onsite) bei None

Clinical Informatics Specialist

Location: Onsite at our Corporate Office – Wilmington, NC
(This is not a remote position)

Schedule: Full-time, 40+ hours per week, Monday–Friday with occasional light travel as needed.

What You’ll Be Doing

• Serving as Tier 2 support for our clinical applications, ensuring issues are resolved quickly and efficiently.

• Acting as a project lead for clinical application initiatives—keeping tasks on track and deadlines met.

• Collaborating with clinicians, IT, and other departments to fine-tune workflows and create solutions that make life easier for end users.

• Supporting and maintaining our EMR workflows, templates, and documentation tools to align with hospice, palliative, and dementia care best practices.

• Participating in the full project lifecycle—planning, documenting, testing, go-live, and post-implementation review.

• Monitoring data exchange and system integration for smooth interoperability.

• Staying ahead of compliance needs by following established documentation and regulatory standards.

• Gathering feedback, analyzing data, and identifying opportunities to improve clinical workflows.

• Providing top-notch customer service to our end users—clear communication, quick resolutions, and a positive attitude.

• Keeping work organized and on schedule, with proactive updates on progress or issues.

What We’re Looking For

• Education: Bachelor’s degree in Health Informatics, Health Information Management, Computer Science, or related field (Master’s degree is a plus).

• Experience: 2–5 years in healthcare informatics, clinical systems support, or healthcare IT—Netsmart HomeCare experience is a bonus.

• Tech Skills: Proficiency with clinical applications, Microsoft Office Suite, and healthcare IT tools.

• Knowledge: Familiarity with healthcare regulations, accreditation standards, and medical terminology.

• People Skills: Strong communicator who can translate technical concepts into plain language, with a customer-focused mindset.

• Bonus Points: Healthcare informatics certification (CPHIMS, CHDA, or equivalent)—or the willingness to work toward one.