Hybrid Manager, EFTI Conversions bei SHAZAM

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.

This is a hybrid position based out of our Des Moines, IA office.

What we’re looking for:

SHAZAM is looking for a Manager, EFTI Conversions to join our team. In this role, you’ll oversee the daily team functions and the customer project process from start to finish; direct the assignment of projects to project managers and leads efforts to meet strategic goals.

What you'll do: 

• Responsible for leadership of team and coordinating the development of team members, including new hire and ongoing training and the development of goals.
• Ensure department procedures are operating at maximum efficiency by continuously reviewing workflows and implementing improvements that will result in increased efficiency that benefits our financial institutions, processors and other clients.
• Act as a point of escalation for project coordinators, project managers, other departments, and financial institutions.
• Monitors the workflow; maintains strict quality control guidelines by regularly utilizing the tools, queries and reports available for project statuses, verification standards and communication.

What you need:

• Minimum of four years industry experience. Leadership experience is required.
• Proficient in Microsoft Office Suite, including Teams. 
• Strong verbal and written communication skills. 
• Organization and time management skills and high attention to detail and accuracy. 

What’s in it for you:

• Supportive, collaborative, inclusive, and diverse workforce.
• Career learning, development, and growth opportunities.
• Culture of respect and dignity, teamwork, honesty, and integrity.
• Excellent benefits:
  1. Health, dental, and vision insurance
  2. 401(k) retirement plan with company match
  3. Flexible spending and health savings accounts
  4. Life insurance and short- and long-term disability provided at no cost
  5. Time away from work – PTO, VTO, paid parental leave, and company holidays
  6. Educational assistance
  7. Professional Certification Bonus program

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.