Hybrid Practice Supervisor bei MBI

Summary:

We are looking for a hands-on, service-oriented Practice Supervisor to support both clinical care and operational leadership at one of our occupational health clinics. This role blends direct patient care with team supervision and day-to-day clinic management. You will play a key role in supporting staff, ensuring smooth workflows, maintaining compliance, and stepping in when the Practice Manager is off-site. If you enjoy leading by example, mentoring others, and creating a great patient experience, this is the role for you.

Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM

Team Leadership and Support

• Lead and support clinic staff in daily operations.
• Conduct daily huddles and weekly Clinic Leadership Team meetings.
• Mentor team members, support training, and guide performance improvement.
• Help resolve interpersonal and performance issues in collaboration with the Practice Manager.
• Foster a positive, inclusive, and high-performing clinic culture.
• Serve as the acting lead when the Practice Manager is off-site.

Clinical Responsibilities

• Provide direct patient care including phlebotomy, spirometry, audiometry, and limited scope X-ray.
• Administer medications and treatments safely and accurately.
• Maintain accurate and compliant patient records in accordance with OSHA, HIPAA, and clinical standards.
• Educate patients on treatment plans and preventive care.

Operational Support

• Assist with staff scheduling, inventory management, and clinic workflow.
• Support performance tracking, key performance indicators, and basic financial metrics such as authorizations and referrals.
• Lead or participate in onboarding, orientation, and training for new and existing staff.
• Help manage clinic appearance, equipment maintenance, and vendor coordination. 

Client and Patient Experience

• Create a welcoming, professional environment for patients and colleagues.
• Build strong relationships with clients and ensure their service needs are met.
• Ensures patients are treated as individuals and are attended to expeditiously and courteously by colleagues.
• Ability to lead and deliver high quality patient care and work within practice scope.
• Support accurate documentation and service delivery for every patient visit.

Physical Demands:

• Ability to stand, walk, and reach for approximately 50 percent of the shift.
• Occasional squatting, kneeling, or crawling for up to 25 percent of the shift.
• Frequent use of computer systems and electronic documentation.
• Ability to lift and carry up to 25 pounds.
• Visual and auditory acuity required for clinical tasks.

Education and/or Experience Requirements:

• Three or more years of clinical experience, preferably in occupational or urgent care.
• At least one year of supervisory or team leadership experience in a healthcare setting.
• Active certification as a CMA, RMA, Limited-Scope X-ray Tech, or equivalent.
• Current Basic Life Support and DOT specimen collection certifications preferred.
• Bachelor’s degree in healthcare administration, nursing, or a related field preferred (equivalent experience considered).
• Strong interpersonal skills, attention to detail, and the ability to adapt in a fast-paced environment.
• Internal candidates must have a strong record of performance and be in good standing with the company at the time of application.

Benefits:   

At MBI, our commitment to providing accessible and convenient care to individuals injured at work is a team effort. Every employee and role are essential and valued. Rewarding the dedication and commitment of our employees extends beyond a paycheck. In addition to competitive salaries, we offer to full-time employees:  

• Group Medical, Dental, and Vision Insurance
• Life, Short-Term, and Long-Term Disability Insurance
• 401(K) with company match
• Generous Paid Time Off and Company Paid Holidays
• Colleague Referral Bonus Program

Equal Opportunity Employer