Hybrid Community Patrol bei Fairfield Glade Resort

GENERAL JOB DESCRIPTION

Responsible for supporting in crime response, investigation, and prevention where police powers are not necessary. Assist the police officers in terms of upholding order and law in the community. Provides citizens with customer service, community outreach, and patrol.

DUTIES AND RESPONSIBILITIES

•    Respond to EMS calls and assist other emergency agencies as needed.

•    Assist in completing incident reports when applicable.

•    Respond to calls from Lifeline or families to check on family members.

•    Enforce the rules and regulations of FGCC.

•    Check Member, Guest, and Employee cards when applicable.

•    Assist Patrol Officers with ACC violation investigation and enforcement. Patrol Fairfield Glade area and conduct house, business, and facility building checks.

•    Maintain radio communication and must be able to dispatch information via the radio to certified officers.

•    Assist with front lobby receptionist coverage, answering department phone and greeting guests. 

•    Participate in department community engagement training, functions, and events. 

•    Maintain keys for all facilities and buildings.

•    File reports as required.

•    Assist with stray dog and animal calls; also answers dog barking calls.

•    Lock and unlock gates.

•    Keep daily log of all activity.

•    Keep supervisor informed of problems that may arise.

•    Ability to perform AED, First Aid and CPR

•    Other duties as assigned. 

EDUCATION AND EXPERIENCE 

•    High School or GED 

•    Experience in a Public Safety Organization preferred.

REQUIRED SKILLS AND ABILITIES

•    Excellent verbal and written communication skills.

•    Excellent interpersonal and customer service skills.

•    Understanding of administrative and clerical procedures and systems.

•    Proficient with Microsoft Office Suite or related software.

REQUIRED LICENSES AND/OR CERTIFICATES

•    Valid TN Driver License

PHYSICAL REQUIREMENTS

•    Combination of prolonged periods of sitting, walking, and standing for extended periods of time.

•    Must be able to lift 40 pounds at a time (more with assistance)

HOSPITALITY EXPERIENCE

Our goal is to provide excellent guest service to our members, guests, team members and vendors at all times.  Team members are expected to follow company established Hospitality Standards when dealing with others.  Everyone should feel welcome, have a positive and entertaining experience, and be encouraged to return.