Hybrid Production Support Coordinator bei DuraServ

Production Support Coordinator

Job Summary

The DuraFlex Production Support Coordinator will partner with customers, Sales, and the production planning team. Additionally, the Production Support Coordinator will follow up on sales orders and deliveries for enterprise customers and provide customer service and information to (internal/external) customers.

Essential Functions 

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

1. Communicate effectively between sales and production teams to gather critical information for data entry into customer’s data systems.
2. Respond to customer’s inquiries to provide current updated information regarding the status of orders, deliveries, lead times, freight coordination, and non-technical problem resolutions.
3. Acknowledge and upload completed surveys to coordinate with stakeholder teams to plan for timely shipments.
4. Inputs and maintains production data utilizing the customer’s data systems to provide takeoffs to the production scheduling team.
5. Communicate effectively with internal and external customers helping track the status of customer orders, delivery, financial information, production schedules, and other factors contributing to customer satisfaction.
6. Communicate timelines for delivery to the production team to ensure the product is made, shipped, and delivered on time. 
7. Manage multiple projects and deadlines in individual locations as well as regional locations. 
8. Performs Clerical tasks that support production control and ensure efficient flow of materials required by production schedules.
9. Ensure that a balanced and de-conflicted program of work is delivered to Production and for local scheduling and execution using Roughcut planning techniques. 
10. Other duties as assigned.

Knowledge, Skills, and Abilities

• (S) Excellent verbal and written communication skills. 
• (S) Excellent interpersonal and customer service skills.
• (S) Excellent organizational skills and attention to detail.
• (S) Excellent time management skills with a proven ability to meet deadlines.
• (S) Strong analytical and problem-solving skills.
• (K) Proficient with Microsoft Office Suite or related software, especially Microsoft Excel

Leadership Competencies

At DuraServ, the following competencies are essential for success in the job:

Instills Trust ● Communicates Effectively ● Demonstrates Customer Focus ● Takes Initiative ● Makes Quality Decisions ● Drives Growth ● Ensures Accountability ● Drives Results

Supervisory Responsibilities

• This position has no supervisory responsibilities. 

Work Environment and Physical Demands 

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to lift up to 25 pounds at times. 
• In office environment 

Travel 

• This job requires no planned business travel.

Education and Experience 

• High School graduation or equivalent is required with relevant work experience — associate or bachelor’s degree, preferred. 
• Previous experience in a Customer Service Role
• 3 or more years of experience in the Customer Service field on an enterprise level

Disclaimer 

This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.