Hybrid Supervisor, Retail bei Resorts World Las Vegas

Summary Statement:

The Retail Supervisor is to oversee daily operations and support the management team in achieving department goals and maximizing revenue and profit. The Retail Supervisor assists with coaching and developing the retail team and ensuring service standards are exceeded. The Supervisor supports the Manager of Retail with implementing and achieving department goals that support overall property strategic tactics. The ideal candidate creates a work environment that supports our core values, and promotes integrity, teamwork, performance, recognition, mutual respect, and employee satisfaction. All responsibilities are to be performed in accordance with all laws and regulations, as well as Resorts World Las Vegas policies, practices, and procedures.

Primary Job Duties: – Includes but is not limited to:

• Maintain an efficient and cost-effective operation including labor management, appropriate staffing levels, services, and inventory control.
• Partner with management team to develop and maintain floor standards, visual merchandising, guest service standards, and sales tactics.
• Assist the Retail Manager in the hiring and training of new Team Members ensuring associates are skilled on guest’s standards and selling skills, product knowledge, retail processes, merchandise standards, and inventory procedures.
• Lead the execution of pricing activities in fashion stores, ensuring that price changes, sign changes and ticketing procedures are completed accurately and efficiently.
• Maintain appropriate levels of product on the sales floor through assisting with floor replenishment based on sell-through and seasonal changes.
• Assist the Retail Manager and Inventory Control in the preparation and execution of physical inventories and counts.
• Implement strategies to meet sales and inventory targets.
• Assist with implementing techniques that motivate the team to continue to improve selling performance and achieving personal and store goals and tasks.
• Identify opportunities within the department and propose ideas that will increase overall profitability for the entire property while also looking for ways to minimize loss of product.
• Establish and promote a guest focused environment.
• Monitor standards, delegation of daily work, and running of all reports for the department.
• Develop relationships with property leaders to ensure effective communication between the Retail team and operating departments.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Working knowledge of Microsoft Applications.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to successfully mentor a team.

Preferred: 

• Previous experience managing a team of more than twenty-five employees.
• Lead or supervisory experience in a similar or related field.
• Previous experience in a large, luxury resort setting.

 Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum one year of Retail experience in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.