Hybrid IT Production Support Engineer bei Cambridge Investment Research, Inc.

About Us: Cambridge Investment Research Inc. is one of the nation’s top independent financial solutions firms. We are committed to fostering an inclusive and dynamic work environment where innovation, collaboration, and growth are encouraged. Our team is dedicated to driving success and creating a workplace where every employee feels valued and empowered.

About the Role: Join a high-impact, collaborative team that keeps Cambridge’s most critical applications—like CLIC and Salesforce—running at peak performance. As an IT Production Support Engineer, you’ll be at the heart of our daily operations, monitoring and maintaining the systems our Financial Professionals rely on every day. You’ll dive into troubleshooting complex application and server performance issues, administer web applications and services, manage virtual environments, and ensure the security and integrity of our production systems. Working closely with cross-functional teams and external vendors, you’ll tackle challenges head-on, implement smart solutions, and contribute to the continuous improvement of our technology environment.

As an IT Production Support Engineer, you’ll bring your technical expertise to administer, troubleshoot, and enhance a variety of applications, servers, and systems. You’ll work closely with other IT professionals, vendors, and business partners to ensure our applications run securely and efficiently—24/7. This is your opportunity to make a real difference, keeping mission-critical systems healthy and operational while building your skills in a fast-paced, supportive, and innovative environment.

What You’ll Do

• Install, configure, test, and troubleshoot web applications written in .NET and Java

• Administer IIS 5.0–7.0, including site planning, configuration, security, load balancing, monitoring, and reporting

• Manage SSL certificates from acquisition to renewal and installation

• Create and support virtual machines using HyperV and VMware

• Apply security best practices to internal and external database-enabled websites in collaboration with network administrators

• Support disaster recovery operations, including application testing using EMC Recover Point with SQL Server

• Troubleshoot and resolve data integrity and application integrity issues

• Serve as a liaison for 3rd party vendors and manage software updates across multiple application environments

• Provide 2nd-tier support for all production systems, acting as the primary contact for vendor support when needed

• Work under the guidance of IT Support Engineer II or Senior IT Support Engineer to deliver high-quality production support

The ideal candidate will have an intermediate to advanced level of experience in web application administration, disaster recover solutions, and security best practices for web applicaitons and databases. Experience with .Net, Jave and SQL Server preferred. 

Professional Experience & Skills

• IIS 5.0–7.0 administration

• Windows Server 2003–2008 administration

• T-SQL programming

• XML coding

• HyperV administration

• VMware administration

Compensation: $75,000-$100,000. This range is a good faith estimate of the compensation to be offered for this position based on the ideal candidate’s qualifications, the Company’s operational needs, and other considerations permitted by law. The actual pay offered to a specific candidate may vary above or below the stated range.

Benefits: Cambridge has competitive benefits and promotes a work/life balance to encourage individual success. 

• Premium benefit package including medical, vision, dental, life and long-term disability insurance
• Vacation/sick time
• 401K retirement plan with company matching program
• Eight paid holidays

You can find more details about our comprehensive benefits package here.

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