
Hybrid Experienced Client Service Representative bei Innovetive Petcare
Innovetive Petcare · Doral, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Doral
Do you love pets and people?
Are you equally comfortable scheduling appointments and holding a paw during treatment?
Do you thrive in a fast-paced, team-oriented environment where no two days are ever the same?
Please include a cover letter along with your resume to be considered.
📝 Key Responsibilities:
- Greet clients and patients warmly in a professional, friendly manner
- Answer phones, schedule appointments, and manage client communications
- Maintain accurate electronic medical records using veterinary practice software
- Explain treatment plans, billing, and services clearly and compassionately
- Provide emotional support to clients during both routine and emergency visits
- Handle client check-in and check-out, invoicing, and payment processing
- Assist in processing and preparing prescriptions under the supervision of a licensed veterinarian (DVM)
- Accurately label, fill, and dispense medications following all safety protocols
- Maintain proper documentation, inventory, and storage of medications
- Communicate medication instructions as directed by the veterinarian
- Support compliance with veterinary pharmacy regulations and guidelines
✅ What We’re Looking For:
- Minimum 2 years experience in a veterinary clinic, animal hospital, or medical office setting
- Prior work as a veterinary receptionist, client care coordinator, or front desk associate
- Excellent verbal and written communication skills
- Calm, compassionate demeanor with strong emotional intelligence
- Bilingual (English and Spanish) preferred
- Weekend availability required
🎯 Bonus Skills (Preferred but not required):
- Familiarity with veterinary software (e.g., Cornerstone, AVImark, ezyVet)
- Knowledge of veterinary medical terminology and pet care procedures
- Ability to stay calm under pressure and multitask in emergency situations.
Why You'll Love Working With Us:
- Competitive Pay: Hourly rate based on experience and qualifications.
- Paid Time Off: PTO policy to support work-life balance.
- Parental Leave: Supportive parental leave options for new parents.
- Veterinary Discounts: Discounts on services and products for your pets.
- Comprehensive Benefits Package: Including health, dental, and retirement plans, along with opportunities for professional development and growth.
- Supportive Environment: A collaborative atmosphere that values your contributions and encourages growth in both veterinary knowledge and customer service skills